Medical / Security
BHSI Care & Concierge
Contact BHSI before arranging medical treatment or repatriation.
Policy: 47-ZAH-325369
Employee Reference
Travel
Emergency contacts, booking support, insurance, and current traveller locations. If something goes wrong abroad, call one of the three numbers below before doing anything else.
Emergency assistance — 24/7
Bookings / Disruption
AMEX GBT After-Hours
For travel departing within 24 hours, missed connections, cancellations, and urgent rebookings outside weekday hours. AUD $35 call fee applies, plus any transaction fee.
Consular
DFAT Emergency Centre
Australian Department of Foreign Affairs and Trade — for consular emergencies involving Australian citizens abroad (arrest, death, serious illness, missing persons).
Travel & leave calendar
Submitted travel briefings + approved annual leave · 20 June – 18 Sept · destinations redacted unless yours
Before you travel
Submit travel briefing
AB644 — required for every trip regardless of clearance level. Allow time for SO review.
Traveller profile & bookings
AMEX GBT Portal. Complete your profile once — it's mandatory for after-hours support to reach you.
Visa & passport (CIBT)
Westlink account 101063 · +61 1300 882 977. Use this portal only — retail CIBT fees are higher.
AMEX GBT — weekday contacts
Monday to Friday 8:30 am – 5:30 pm AEST. Outside these hours, use the after-hours number above.
- 1
Online profile support
Issues with your AMEX GBT traveller profile, password, or login.
- 2
Existing online bookings
Help with trips already booked through the online booking tool — changes, cancellations, queries.
- 3
Reservations (new bookings)
New domestic, Trans-Tasman, or international bookings that can't be made online. Offline bookings attract additional fees.
Insurance — claims process
Corporate Travel Insurance underwritten by Berkshire Hathaway Specialty Insurance (BHSI), policy 47-ZAH-325369, expires 31 October 2026.
- 1
Call BHSI Care & Concierge first.
For any medical incident, security concern, or evacuation — contact BHSI before arranging treatment or repatriation. Self-arranged repatriation may not be reimbursed.
- 2
Keep every receipt and report.
Medical receipts, incident reports (police, airline, hotel), baggage irregularity reports, and original booking invoices are all required for claims.
- 3
Lodge the claim on return.
Corporate Travel is an Accident & Health policy. Lodge directly with BHSI and notify Finance, referencing policy 47-ZAH-325369.
Emergency Assistance Card, policy wording, and schedule on the Company › Insurance page.