Pending approval — not yet published
This document is in the review and approval workflow and is not yet available to staff. It will appear in the WMS library once it has been approved.
← Back to Document LibraryQuality Policy
Contents & downloads
Purpose
This policy establishes Westlink Logistics’ commitment to quality management and provides the framework for setting quality objectives across the organisation. It ensures services consistently meet customer, statutory, and regulatory requirements.
Scope
This policy applies to all Westlink Logistics operations, personnel, contractors, and suppliers across heavy haulage, project logistics, and maritime services. It covers all business functions, operational sites, and activities performed on behalf of customers including government and defence clients.
Organisational Context
Westlink Logistics operates specialised heavy haulage, project logistics, and maritime services across Australia, primarily supporting defence, government, resources, and infrastructure sectors. Quality performance directly affects contract eligibility, Chain of Responsibility compliance, and the safety of workers and the public.
The organisation maintains Defence Industry Security Program (DISP) membership and is subject to pre-qualification requirements including JOSCAR. Quality management is integrated with work health and safety and environmental management through the Westlink Management System (WMS), certified to ISO 9001, ISO 45001, and ISO 14001.
Policy Statement
Westlink Logistics is committed to:
-
Maintaining a Quality Management System (QMS) conforming to ISO 9001:2015 and all applicable legislation, regulations, and codes of practice.
-
Delivering services that meet customer requirements, contractual obligations, and regulatory standards, with a focus on right-first-time performance and operational reliability.
-
Setting measurable quality objectives at relevant functions and levels, monitoring performance, and driving continual improvement through the management review process.
-
Identifying and managing risks and opportunities that could affect service conformity or customer satisfaction, using a systematic risk-based approach aligned to ISO 31000.
-
Ensuring personnel are competent, trained, and aware of their contribution to quality outcomes and the consequences of non-conformance.
-
Managing suppliers and subcontractors based on their ability to meet quality, safety, and environmental requirements, with performance monitored through the approved supplier process.
Responsibilities
| Role | Responsibility | ISO 9001 cl. |
|---|---|---|
| Chief Executive Officer | Accountable for this policy and for ensuring adequate resources are provided for the effective operation of the QMS. | 5.1.1 |
| QHSE Manager | Implementation, maintenance, and continual improvement of the QMS, including coordination of internal audits and management reviews. | 5.3 |
| Managers and supervisors | Implementing this policy within their areas of responsibility and fostering a culture where quality issues are identified and addressed promptly. | 5.1, 5.3 |
| All employees and contractors | Performing work in accordance with quality requirements and reporting nonconformities, near misses, and improvement opportunities. | 7.3, 10.2 |
Review
This policy is reviewed annually as part of the management review cycle. It is reviewed earlier where significant changes occur to the organisation’s context, applicable requirements, or the scope of the WMS. The policy is communicated to all personnel and is available to interested parties on request.
Applicable Standards and Legislation
-
ISO 9001:2015 Quality Management Systems — Requirements
-
ISO 45001:2018 Occupational Health and Safety Management Systems — Requirements
-
ISO 14001:2026 Environmental Management Systems — Requirements
-
ISO 31000:2018 Risk Management — Guidelines
-
Road Traffic (Vehicles) Act 2012 (WA) — Part 4
-
Heavy Vehicle National Law 2012
-
JOSCAR — Joint Supply Chain Accreditation Register
Related Documents
-
GOV-POL-002 Work Health and Safety Policy
-
GOV-POL-004 Environmental Management Policy
-
QHSE-MAN-001 Westlink Management System Manual
-
QHSE-PRO-013 Obsolescence Procedure
Compliance coverage — cited by 18 requirements across 5 frameworks
Heavy Vehicle National Law — Chain of Responsibility (off-road party scope)(1)
| Requirement | Clause | Coverage | Severity | Notes |
|---|---|---|---|---|
| HVNL-PD-01 | HVNL s.26C(1) | Partial | High | §Policy CommitmentsCoR quality obligations row commits to upholding loading and scheduling duties — HVNL s.26C(1) primary duty for any CoR party. |
ISO 14001:2026(1)
| Requirement | Clause | Coverage | Severity | Notes |
|---|---|---|---|---|
| ISO14001-2026-5.2-01 | 5.2 | Full | §IMS IntegrationQuality Policy IMS integration row anchors the cross-system environmental policy linkage — published as integrated Quality + WHS + Environment policy suite. |
ISO 45001:2018(1)
| Requirement | Clause | Coverage | Severity | Notes |
|---|---|---|---|---|
| ISO45001-2018-5.2-01 | 5.2 | Full | §IMS IntegrationQuality Policy IMS integration row anchors the cross-system OH&S policy linkage (GOV-POL-001 + GOV-POL-002 published as integrated suite). |
ISO 9001:2015(12)
| Requirement | Clause | Coverage | Severity | Notes |
|---|---|---|---|---|
| ISO9001-2015-4.1-01 | 4.1 | Full | §Organisational ContextPolicy §Organisational Context identifies strategic direction across defence, government, resources and infrastructure sectors — direct cl.4.1 anchoring. | |
| ISO9001-2015-4.2-01 | 4.2 | Full | §Organisational ContextPolicy identifies DISP, JOSCAR, and IMS certification as interested-party expectations on the QMS. | |
| ISO9001-2015-5.1.1-01 | 5.1.1 | Partial | Low | Quality Policy — CEO leadership commitment. |
| ISO9001-2015-5.1.2-01 | 5.1.2 | Partial | Low | Quality Policy — customer focus commitment. |
| ISO9001-2015-5.2.1-01 | 5.2.1 | Full | Quality Policy — approved by CEO, satisfies cl 5.2.1 establish/framework. | |
| ISO9001-2015-5.2.2-01 | 5.2.2 | Partial | Quality Policy — maintained as documented information, available to relevant parties. | |
| ISO9001-2015-5.3-01 | 5.3 | Full | §ResponsibilitiesQHSE Manager row commits to QMS implementation and audits — direct cl.5.3 role assignment. | |
| ISO9001-2015-6.1.1-01 | 6.1.1 | Partial | High | §Policy CommitmentsPolicy commits to risk-based approach aligned to ISO 31000 — cl.6.1 actions to address risks and opportunities. |
| ISO9001-2015-7.2-01 | 7.2 | Full | §Policy CommitmentsPolicy commits to personnel competence — cl.7.2 competence requirements. | |
| ISO9001-2015-7.3-01 | 7.3 | Full | §Policy CommitmentsPolicy commits to worker awareness — cl.7.3 awareness requirements alongside cl.7.2 competence. | |
| ISO9001-2015-8.4.1-01 | 8.4.1 | Full | §Policy CommitmentsPolicy commits to supplier and subcontractor management — cl.8.4.1 control of externally provided processes, products and services. | |
| ISO9001-2015-9.3.1-01 | 9.3.1 | Full | §ReviewAnnual review in management review cycle — cl.9.3.1 management review general. |
JOSCAR-AU 2026(3)
| Requirement | Clause | Coverage | Severity | Notes |
|---|---|---|---|---|
| JOSCAR-Q1.9.11 | Q1.9.11 | Full | Quality Policy. | |
| JOSCAR-Q2.8.5 | Q2.8.5 | Full | Quality Policy. | |
| JOSCAR-Q2.8.5.2 | Q2.8.5.2 | Full | Quality Policy signed by CEO. |
Declared compliance references (18)
HVNL-PD-01ISO14001-2026-5.2-01ISO45001-2018-5.2-01ISO9001-2015-4.1-01ISO9001-2015-4.2-01ISO9001-2015-5.1.1-01ISO9001-2015-5.1.2-01ISO9001-2015-5.2.1-01ISO9001-2015-5.2.2-01ISO9001-2015-5.3-01ISO9001-2015-6.1.1-01ISO9001-2015-7.2-01ISO9001-2015-7.3-01ISO9001-2015-8.4.1-01ISO9001-2015-9.3.1-01JOSCAR-Q1.9.11JOSCAR-Q2.8.5JOSCAR-Q2.8.5.2
Document Revision Summary
| Rev | Issued | Document Ref | Document Title | Author | Approved |
|---|---|---|---|---|---|
| 1 | 24/05/2021 | WLK-GBL-GOV-POL-001 | Quality Policy | CEO (JDG) | CEO (JDG) |
| 2 | 26/05/2021 | WLK-GBL-GOV-POL-001 | Quality Policy | CEO (JDG) | CEO (JDG) |
| 3 | 09/03/2026 | GOV-POL-001 | Quality Policy | FTM (CF) | CEO (JDG) |
| 4 | 12/03/2026 | GOV-POL-001 | Quality Policy | FTM (CF) | CEO (JDG) |
Document Revision Details
| Rev | Purpose of revision and changes made |
|---|---|
| 4 | Added Organisational Context section (ISO 9001:2015 cl.4.1) — grounds the policy in Westlink's specific operations, customer sectors, and regulatory position.• Added defence/DISP/JOSCAR framing — quality management positioned in the context of DISP membership and JOSCAR pre-qualification.• Added ISO 31000 risk alignment — risk-based approach now explicitly references the risk management standard.• Added HVNL Chain of Responsibility to applicable standards — quality of loading, scheduling, and maintenance affects CoR compliance.• Curated cross-references — replaced auto-discovered references (anti-bribery, modern slavery, whistleblower) with IMS triad (WHS, Environmental), Risk Management Policy, and WMS Manual.• Reduced policy commitments from 8 to 6 — removed items that belong in responsibilities or review sections; tightened language throughout.• Split responsibilities into four distinct roles — CEO, QHSE Manager, managers/supervisors, all personnel.• Review section now references management review cycle and external availability (cl.5.2.2).• Added requirements traceability matrix mapping policy elements to ISO clauses. |