ISO 9001:2015

ISO 9001:2015 — Quality management systems — Requirements

Requirements: 123
Last reviewed: 14/04/2026
Next review: 14/04/2027
Source: 5th edition, 2015-09-15

Reconciliation notes

Raw 'shall' word count in cl 4-10 normative body: 132. Extracted requirements: 123 (one row per shall-bearing sentence; 9 shall-words consolidate into compound sentences — one sentence with multiple 'shall' words becomes one row, per audit convention that assesses at clause/sentence granularity rather than per-word). Informative references: 3 (Introduction + Annex A + Annex B + Bibliography shalls, captured separately, not counted as requirements). PDF cross-check: 135 document-total shalls vs EPUB 136 — within ±2% tolerance; PDF text extraction is lossy at ligatures. Evidence populated in Step 10a (2026-04-14) via rules-based mapping: Full=10, Partial=101, Referenced-only=0, Gap=12, NotApplicable=0. Gap severity Critical=12, High=37, Medium=42, Low=22. Path C verification pass (2026-04-15): 62 Manual-only Partial rows reassessed against actual QHSE-MAN-001 content; 24 upgraded Partial→Full, 20 downgraded Partial→Gap, 18 retained Partial. Post-Path-C coverage: Full=34, Partial=57, Gap=32. Severity across all rated rows (Partial + Gap): Critical=12, High=33, Medium=25, Low=19. Gap-only severity: Critical=12, High=11, Medium=4, Low=5.

Requirements

Showing 123 of 123 requirements

ID	Clause	Requirement	Applicability	Coverage	Evidence	Gap
ISO9001-2015-4.1-01	4.1	The organization shall determine external and internal issues that are relevant to its purpose and its strategic direction and that affect its ability to achieve the intended result(s) of its quality management system.	Applicable	Full	QHSE-MAN-001 §4.1 — Manual §4.1 determines external (4.1.1) and internal (4.1.2) issues; reviewed at each management review and updated on significant change. GOV-POL-001 §Organisational Context — Policy §Organisational Context identifies strategic direction across defence, government, resources and infrastructure sectors — direct cl.4.1 anchoring. GOV-POL-013 §Organisational Context — Policy §Organisational Context identifies supply chain risk areas (geographic, industry, labour-source) — modern slavery context for cl.4.1. GOV-POL-009 §Organisational Context — Multi-state workforce — EEO scope spans all jurisdictions; cl.4.1 context anchor. GOV-POL-010 §Organisational Context — Multi-state workforce inclusion context — cl.4.1. GOV-POL-012 §Organisational Context — Policy §Organisational Context grounds anti-bribery controls in Westlink's government and defence procurement exposure — cl.4.1 context. GOV-POL-019 §Organisational Context — Policy §Organisational Context grounds gifts and conflict-of-interest controls in government and defence procurement scrutiny — cl.4.1 context. GOV-POL-018 §Organisational Context — Organisational Context — government/defence context
ISO9001-2015-4.1-02	4.1	The organization shall monitor and review information about these external and internal issues.	Applicable	Full	QHSE-MAN-001 §4.1 — Manual §4.1 states context analysis reviewed at each management review and updated when significant changes occur.
ISO9001-2015-4.2-01	4.2	Due to their effect or potential effect on the organization’s ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, the organization shall determine: a) the interested parties that are relevant to the quality management system; b) the requirements of these interested parties that are relevant to the quality management system.	Applicable	Full	QHSE-MAN-001 — WMS Manual — interested parties section. GOV-POL-013 — Modern Slavery Policy addresses supplier supply-chain interested parties. GOV-POL-001 §Organisational Context — Policy identifies DISP, JOSCAR, and IMS certification as interested-party expectations on the QMS. GOV-POL-009 §Organisational Context — DISP / JOSCAR interested-party expectations on workforce non-discrimination — cl.4.2. GOV-POL-010 §Organisational Context — JOSCAR social-value and DISP interested-party expectations on inclusion — cl.4.2. GOV-POL-012 §Organisational Context — Policy §Organisational Context identifies DISP and JOSCAR anti-bribery obligations as interested-party requirements — cl.4.2. GOV-POL-019 §Organisational Context — Policy §Organisational Context identifies PSPF and DISP gift and hospitality restrictions as interested-party requirements — cl.4.2. GOV-POL-018 §Organisational Context — Organisational Context — DISP/JOSCAR governance GOV-POL-015 §Organisational Context — Privacy Policy — commits to DISP/JOSCAR data privacy.
ISO9001-2015-4.2-02	4.2	The organization shall monitor and review information about these interested parties and their relevant requirements.	Applicable	Partial	QHSE-MAN-001 — WMS Manual — interested parties section. GOV-POL-013 — Modern Slavery Policy addresses supplier supply-chain interested parties. GOV-POL-012 §Organisational Context — Policy §Organisational Context — DISP and JOSCAR contractual anti-bribery requirements determined as compliance obligations — cl.4.2.	Medium Confirm interested-parties register is maintained and reviewed.
ISO9001-2015-4.3-01	4.3	The organization shall determine the boundaries and applicability of the quality management system to establish its scope.	Applicable	Full	QHSE-MAN-001 §Scope — Manual defines QMS scope.
ISO9001-2015-4.3-02	4.3	When determining this scope, the organization shall consider: a) the external and internal issues referred to in 4.1 ; b) the requirements of relevant interested parties referred to in 4.2 ; c) the products and services of the organization.	Applicable	Full	QHSE-MAN-001 §Scope — Manual defines QMS scope.
ISO9001-2015-4.3-03	4.3	The organization shall apply all the requirements of this International Standard if they are applicable within the determined scope of its quality management system.	Applicable	Full	QHSE-MAN-001 §Scope — Manual defines QMS scope.
ISO9001-2015-4.3-04	4.3	The scope of the organization’s quality management system shall be available and be maintained as documented information.	Applicable	Full	QHSE-MAN-001 §Scope — Manual defines QMS scope.
ISO9001-2015-4.3-05	4.3	The scope shall state the types of products and services covered, and provide justification for any requirement of this International Standard that the organization determines is not applicable to the scope of its quality management system.	Applicable	Full	QHSE-MAN-001 §Scope — Manual defines QMS scope.
ISO9001-2015-4.4.1-01	4.4.1	The organization shall determine the processes needed for the quality management system and their application throughout the organization, and shall: a) determine the inputs required and the outputs expected from these processes; b) determine the sequence and interaction of these processes; c) determine and apply the criteria and methods (including monitoring, measurements and related performance indicators) needed to ensure the effective operation and control of these processes; d) determine the resources needed for these processes and ensure their availability; e) assign the responsibilities and authorities for these processes; f) address the risks and opportunities as determined in accordance with the requirements of 6.1 ; g) evaluate these processes and implement any changes needed to ensure that these processes achieve their intended results; h) improve the processes and the quality management system.	Applicable	Partial	QHSE-MAN-001 §3.3 — Manual §3.3 Process Model covers PDCA process interactions at a summary level; ISO a)–h) enumeration (inputs/outputs, sequence, criteria/indicators, resources, responsibilities, risks, evaluation, improvement) not all explicit in Manual — supporting procedures carry the detail.	Medium Verify process map documenting inputs, outputs, sequence, responsibilities, and resources.
ISO9001-2015-4.4.2-01	4.4.2	4.4.2 To the extent necessary, the organization shall: a) maintain documented information to support the operation of its processes; b) retain documented information to have confidence that the processes are being carried out as planned.	Applicable	Full	QHSE-MAN-001 §7.5 — Manual §7.5 Documented Information covers creation, approval, review, version control, classification, retention, accessibility — all per GOV-STD-001 and GOV-PRO-002.
ISO9001-2015-5.1.1-01	5.1.1	Top management shall demonstrate leadership and commitment with respect to the quality management system by: a) taking accountability for the effectiveness of the quality management system; b) ensuring that the quality policy and quality objectives are established for the quality management system and are compatible with the context and strategic direction of the organization; c) ensuring the integration of the quality management system requirements into the organization’s business processes; d) promoting the use of the process approach and risk-based thinking; e) ensuring that the resources needed for the quality management system are available; f) communicating the importance of effective quality management and of conforming to the quality management system requirements; g) ensuring that the quality management system achieves its intended results; h) engaging, directing and supporting persons to contribute to the effectiveness of the quality management system; i) promoting improvement; j) supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility.	Applicable	Partial	GOV-POL-001 — Quality Policy — CEO leadership commitment. QHSE-MAN-001 — WMS Manual — leadership responsibilities. GOV-POL-013 §Responsibilities — CEO accountable for Modern Slavery Policy — leadership commitment for due-diligence framework. GOV-POL-009 §Responsibilities — CEO accountable for EEO policy — cl.5.1 leadership. GOV-POL-010 §Responsibilities — CEO accountable for I&D policy — cl.5.1. GOV-POL-012 §Responsibilities — Policy §Responsibilities — CEO sets the tone from the top and is accountable for the anti-bribery and corruption program — leadership commitment cl.5.1.1. GOV-POL-019 §Responsibilities — Policy §Responsibilities — CEO holds gift and hospitality approval authority and reviews the register — leadership commitment cl.5.1.1. GOV-POL-018 §Responsibilities — CEO — eligible recipient GOV-POL-015 §Responsibilities — Privacy Policy — commits to CEO accountable for policy. GOV-POL-016 §Responsibilities — Social Media Usage Policy — commits to CEO accountable for policy.	Low Confirm manual documents how top management demonstrates the seven specific commitments in cl 5.1.1 a-j.
ISO9001-2015-5.1.2-01	5.1.2	Top management shall demonstrate leadership and commitment with respect to customer focus by ensuring that: a) customer and applicable statutory and regulatory requirements are determined, understood and consistently met; b) the risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed; c) the focus on enhancing customer satisfaction is maintained.	Applicable	Partial	GOV-POL-001 — Quality Policy — customer focus commitment. QHSE-MAN-001	Low
ISO9001-2015-5.2.1-01	5.2.1	Top management shall establish, implement and maintain a quality policy that: a) is appropriate to the purpose and context of the organization and supports its strategic direction; b) provides a framework for setting quality objectives; c) includes a commitment to satisfy applicable requirements; d) includes a commitment to continual improvement of the quality management system.	Applicable	Full	GOV-POL-001 — Quality Policy — approved by CEO, satisfies cl 5.2.1 establish/framework. GOV-POL-002 §IMS Integration — WHS Policy IMS integration row anchors the cross-system quality policy linkage (GOV-POL-002 + GOV-POL-001 published as integrated suite).
ISO9001-2015-5.2.2-01	5.2.2	The quality policy shall: a) be available and be maintained as documented information; b) be communicated, understood and applied within the organization; c) be available to relevant interested parties, as appropriate.	Applicable	Partial	GOV-POL-001 — Quality Policy — maintained as documented information, available to relevant parties. QHSE-MAN-001 — Manual documents policy communication. GOV-POL-016 §Review — Social Media Usage Policy — commits to Available on WMS.
ISO9001-2015-5.3-01	5.3	Top management shall ensure that the responsibilities and authorities for relevant roles are assigned, communicated and understood within the organization.	Applicable	Full	QHSE-MAN-001 §5.2 — Manual §5.2 embeds current Westlink organisational structure with IMS responsibilities per role; Schedule of Delegation defines authority limits. GOV-POL-001 §Responsibilities — QHSE Manager row commits to QMS implementation and audits — direct cl.5.3 role assignment. GOV-POL-013 §Responsibilities — QHSE Manager owns due-diligence framework for modern slavery risk — cl.5.3 role assignment. GOV-POL-009 §Responsibilities — QHSE Manager — EEO training and compliance monitoring role assignment — cl.5.3. GOV-POL-010 §Responsibilities — QHSE Manager — inclusion monitoring role assignment — cl.5.3. GOV-POL-012 §Responsibilities — Policy §Responsibilities assigns the QHSE Manager anti-bribery compliance monitoring and register maintenance — organisational role cl.5.3. GOV-POL-019 §Responsibilities — Policy §Responsibilities assigns the QHSE Manager Gifts and Hospitality Register maintenance — organisational role cl.5.3. GOV-POL-015 §Responsibilities — Privacy Policy — commits to breach response and OAIC liaison. GOV-POL-016 §Responsibilities — Social Media Usage Policy — commits to training and incident management.
ISO9001-2015-5.3-02	5.3	Top management shall assign the responsibility and authority for: a) ensuring that the quality management system conforms to the requirements of this International Standard; b) ensuring that the processes are delivering their intended outputs; c) reporting on the performance of the quality management system and on opportunities for improvement (see 10.1 ), in particular to top management; d) ensuring the promotion of customer focus throughout the organization; e) ensuring that the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented.	Applicable	Partial	QHSE-MAN-001 §5.1 — Manual §5.1 assigns CEO accountability for WMS intended outcomes; ISO 5.3 a)–e) specific assignments (conformance, outputs, customer focus promotion, integrity during change, reporting to top management) not individually enumerated in the Manual.	Low Verify manual includes role assignments for QMS conformity, process integrity, reporting to top management.
ISO9001-2015-6.1.1-01	6.1.1	6.1.1 When planning for the quality management system, the organization shall consider the issues referred to in 4.1 and the requirements referred to in 4.2 and determine the risks and opportunities that need to be addressed to: a) give assurance that the quality management system can achieve its intended result(s); b) enhance desirable effects; c) prevent, or reduce, undesired effects; d) achieve improvement.	Applicable	Partial	QHSE-MAN-001 — Risks and opportunities section. QHSE-PRO-001 — Hazard/Incident Procedure covers safety risks (ISO 45001); quality risks need analogous treatment. GOV-POL-001 §Policy Commitments — Policy commits to risk-based approach aligned to ISO 31000 — cl.6.1 actions to address risks and opportunities. GOV-POL-021 — Risk Management Policy — ISO 31000-aligned enterprise framework for determining and addressing risks and opportunities across the WMS.	High Quality-specific risk assessment process may be absent. QHSE-PRO-001 is safety-focused; need either a quality risk procedure or explicit QMS risk treatment in manual.
ISO9001-2015-6.1.2-01	6.1.2	6.1.2 The organization shall plan: a) actions to address these risks and opportunities; b) how to: 1) integrate and implement the actions into its quality management system processes (see 4.4 ); 2) evaluate the effectiveness of these actions.	Applicable	Partial	QHSE-MAN-001 §6.1 — Manual §6.1 states risk-based approach aligned with ISO 31000 applied at strategic/operational/project levels; ISO 6.1.2 a)–b) integration/evaluation/effectiveness loop details are in QHSE-PRO-002 (referenced). GOV-POL-021 — Risk Management Policy — establishes the ISO 31000 process (identify, analyse, evaluate, treat) and integration of risk actions across the WMS.	High Quality risk register with actions to address risks/opportunities, integrated into QMS processes, evaluated for effectiveness.
ISO9001-2015-6.1.2-02	6.1.2	Actions taken to address risks and opportunities shall be proportionate to the potential impact on the conformity of products and services.	Applicable	Partial	QHSE-MAN-001 §6.1 — Manual §6.1 describes risk-based approach but proportionality principle ('proportionate to potential impact') not explicitly stated — relies on QHSE-PRO-002 Risk Management Procedure. GOV-POL-021 — Risk Management Policy — risk rated on a consistent likelihood/consequence basis with treatment evaluated against the risk criteria (proportionality).	High Quality risk register with actions to address risks/opportunities, integrated into QMS processes, evaluated for effectiveness.
ISO9001-2015-6.2.1-01	6.2.1	6.2.1 The organization shall establish quality objectives at relevant functions, levels and processes needed for the quality management system.	Applicable	Full	QHSE-MAN-001 §6.2 — Manual §6.2 establishes measurable objectives for quality, WHS, environmental performance set at management review, communicated, KPI-monitored.
ISO9001-2015-6.2.1-02	6.2.1	The quality objectives shall: a) be consistent with the quality policy; b) be measurable; c) take into account applicable requirements; d) be relevant to conformity of products and services and to enhancement of customer satisfaction; e) be monitored; f) be communicated; g) be updated as appropriate.	Applicable	Partial	QHSE-MAN-001 §6.2 — Manual §6.2 addresses measurable/monitored/updated; ISO 6.2.1 a)–g) not all explicit — consistency with quality policy, relevance to conformity and customer satisfaction, and communication not individually enumerated.	Medium Confirm manual contains SMART quality objectives at relevant functions/levels, consistent with quality policy, measurable, with communication and update protocols.
ISO9001-2015-6.2.1-03	6.2.1	The organization shall maintain documented information on the quality objectives.	Applicable	Full	QHSE-MAN-001 §6.2 — Manual §6.2: 'Current objectives are maintained in the management system platform' — authoritative documented information.
ISO9001-2015-6.2.2-01	6.2.2	6.2.2 When planning how to achieve its quality objectives, the organization shall determine: a) what will be done; b) what resources will be required; c) who will be responsible; d) when it will be completed; e) how the results will be evaluated.	Applicable	Partial	QHSE-MAN-001 §6.2 — Manual §6.2 mentions monitoring and updating but ISO 6.2.2 a)–e) plan-to-achieve elements (what, resources, responsible, completion date, evaluation method) not all documented in the Manual.	Medium
ISO9001-2015-6.3-01	6.3	When the organization determines the need for changes to the quality management system, the changes shall be carried out in a planned manner (see 4.4 ).	Applicable	Full	QHSE-MAN-001 GOV-PRO-002 — Document Control includes change control for documentation.
ISO9001-2015-6.3-02	6.3	The organization shall consider: a) the purpose of the changes and their potential consequences; b) the integrity of the quality management system; c) the availability of resources; d) the allocation or reallocation of responsibilities and authorities.	Applicable	Partial	QHSE-MAN-001 GOV-PRO-002 — Document Control includes change control for documentation.	Medium Change management for QMS itself (beyond documents) — new services, reorganisations, system changes.
ISO9001-2015-7.1.1-01	7.1.1	The organization shall determine and provide the resources needed for the establishment, implementation, maintenance and continual improvement of the quality management system.	Applicable	Full	QHSE-MAN-001 §7.1 — Manual §7.1: 'CEO ensures adequate resources for WMS implementation and continual improvement — personnel, infrastructure (offices, IT, vehicles, equipment), and work environment'.
ISO9001-2015-7.1.1-02	7.1.1	The organization shall consider: a) the capabilities of, and constraints on, existing internal resources; b) what needs to be obtained from external providers.	Applicable	Partial	QHSE-MAN-001 §7.1 — Manual §7.1 states resources assessed at management review and during project planning; internal-vs-external capability/constraint consideration implied but not explicitly structured.	Low
ISO9001-2015-7.1.2-01	7.1.2	The organization shall determine and provide the persons necessary for the effective implementation of its quality management system and for the operation and control of its processes.	Applicable	Full	QHSE-MAN-001 §7.1 — Manual §7.1 and §7.2 determine and provide persons with appropriate competence for effective QMS implementation.
ISO9001-2015-7.1.3-01	7.1.3	The organization shall determine, provide and maintain the infrastructure necessary for the operation of its processes and to achieve conformity of products and services.	Applicable	Partial	QHSE-MAN-001 §7.1 — Manual §7.1 mentions infrastructure (offices, IT systems, vehicles, equipment) at summary level; specific infrastructure determination/maintenance process not detailed.	Low Infrastructure management — facilities, equipment, ICT. Manual reference; verify detail.
ISO9001-2015-7.1.4-01	7.1.4	The organization shall determine, provide and maintain the environment necessary for the operation of its processes and to achieve conformity of products and services.	Applicable	Partial	QHSE-MAN-001 §7.1 — Manual §7.1 mentions 'work environment appropriate for service delivery'; ISO 7.1.4 psychological/social/physical factor framework not explicitly addressed. GOV-POL-010 §Organisational Context — Policy commits to inclusive work environment — cl.7.1.4 environment for the operation of processes.	Low
ISO9001-2015-7.1.5.1-01	7.1.5.1	The organization shall determine and provide the resources needed to ensure valid and reliable results when monitoring or measuring is used to verify the conformity of products and services to requirements.	Applicable	Full	QHSE-MAN-001 §9.2 — Manual §9.2 Calibrated and Verified Monitoring Equipment commits to monitoring/measurement equipment calibrated or verified at specified intervals (fuel flow meters, noise meters, weighbridges, spill volume, gas detectors).
ISO9001-2015-7.1.5.1-02	7.1.5.1	The organization shall ensure that the resources provided: a) are suitable for the specific type of monitoring and measurement activities being undertaken; b) are maintained to ensure their continuing fitness for their purpose.	Applicable	Full	QHSE-MAN-001 §9.2 — Manual §9.2 specifies verification method and frequency per equipment type (OEM certificate, NMI-traceable verification, lab calibration, field bump test); out-of-calibration equipment removed from service to maintain fitness.
ISO9001-2015-7.1.5.1-03	7.1.5.1	The organization shall retain appropriate documented information as evidence of fitness for purpose of the monitoring and measurement resources.	Applicable	Full	QHSE-MAN-001 §9.2 — Manual §9.2 maintains a calibrated and verified equipment register; calibration and verification records are retained in accordance with GOV-SCH-001.
ISO9001-2015-7.1.5.2-01	7.1.5.2	When measurement traceability is a requirement, or is considered by the organization to be an essential part of providing confidence in the validity of measurement results, measuring equipment shall be: a) calibrated or verified, or both, at specified intervals, or prior to use, against measurement standards traceable to international or national measurement standards; when no such standards exist, the basis used for calibration or verification shall be retained as documented information; b) identified in order to determine their status; c) safeguarded from adjustments, damage or deterioration that would invalidate the calibration status and subsequent measurement results.	Applicable	Gap	—	Low Manual silent on measurement traceability. Low applicability — where Westlink relies on measurements (mass, dimension for NHVR, fuel quantity, strapping tension), these are typically taken on externally calibrated equipment. Document the approach or exclude under cl 4.3.
ISO9001-2015-7.1.5.2-02	7.1.5.2	The organization shall determine if the validity of previous measurement results has been adversely affected when measuring equipment is found to be unfit for its intended purpose, and shall take appropriate action as necessary.	Applicable	Gap	—	Low Manual silent on assessing validity of prior measurement results when equipment found unfit. See 7.1.5.2-01 rationale.
ISO9001-2015-7.1.6-01	7.1.6	The organization shall determine the knowledge necessary for the operation of its processes and to achieve conformity of products and services.	Applicable	Partial	QHSE-MAN-001 §4.1 — Manual §4.1.2 identifies 'workforce competence, restricted operation licensing, succession planning for specialist roles' as an internal issue; §7.2 Competence addresses acquisition. ISO 7.1.6 determination of organisational knowledge not a dedicated Manual section.	Low Organisational knowledge capture — lessons learned, knowledge management.
ISO9001-2015-7.1.6-02	7.1.6	This knowledge shall be maintained and be made available to the extent necessary.	Applicable	Gap	—	Medium Manual does not describe how organisational knowledge is maintained or made available. Succession planning noted as a context issue (§4.1.2) but no maintenance system. Add organisational knowledge clause to Manual or supporting procedure.
ISO9001-2015-7.1.6-03	7.1.6	When addressing changing needs and trends, the organization shall consider its current knowledge and determine how to acquire or access any necessary additional knowledge and required updates.	Applicable	Gap	—	Medium Manual silent on considering current knowledge against changing needs and trends, and on acquiring/accessing additional knowledge.
ISO9001-2015-7.2-01	7.2	The organization shall: a) determine the necessary competence of person(s) doing work under its control that affects the performance and effectiveness of the quality management system; b) ensure that these persons are competent on the basis of appropriate education, training, or experience; c) where applicable, take actions to acquire the necessary competence, and evaluate the effectiveness of the actions taken; d) retain appropriate documented information as evidence of competence.	Applicable	Full	QHSE-MAN-001 — Competence requirements. GOV-POL-001 §Policy Commitments — Policy commits to personnel competence — cl.7.2 competence requirements. GOV-POL-013 §Policy Commitments — Modern slavery awareness training commitment — cl.7.2 competence (also wired against ISO 45001 cl.7.2 in this policy). GOV-POL-009 §Policy Commitments — Equal access to training and development commitment — cl.7.2 competence. GOV-POL-010 §Policy Commitments — Equitable access to training commitment — cl.7.2 competence. HR-GDL-003 §Training Needs Analysis / Competency Framework / Records — Determines and ensures competence; evaluates effectiveness; retains LMS competence records (GOV-SCH-001).
ISO9001-2015-7.3-01	7.3	The organization shall ensure that persons doing work under the organization’s control are aware of: a) the quality policy; b) relevant quality objectives; c) their contribution to the effectiveness of the quality management system, including the benefits of improved performance; d) the implications of not conforming with the quality management system requirements.	Applicable	Full	QHSE-MAN-001 GOV-POL-016 — Social Media Policy covers one aspect of awareness. GOV-POL-001 §Policy Commitments — Policy commits to worker awareness — cl.7.3 awareness requirements alongside cl.7.2 competence. HR-GDL-003 §Competency Framework / Continuous Improvement — Awareness of role competencies, standards and contribution to QMS effectiveness via the training program.
ISO9001-2015-7.4-01	7.4	The organization shall determine the internal and external communications relevant to the quality management system, including: a) on what it will communicate; b) when to communicate; c) with whom to communicate; d) how to communicate; e) who communicates.	Applicable	Full	QHSE-MAN-001 §7.4 — Manual §7.4 states 'structured internal and external communication processes'; ISO 7.4 a)–e) parameters (what, when, with whom, how, who communicates) not individually enumerated. GOV-POL-013 §Review — Policy is available to suppliers and interested parties on request — cl.7.4 communication. GOV-POL-009 §Review — Policy available to interested parties on request — cl.7.4 communication. GOV-POL-010 §Review — Policy available to interested parties on request — cl.7.4. GOV-POL-019 §Review — Policy §Review — policy available to interested parties on request — communication cl.7.4. GOV-POL-012 §Review — Available to interested parties on request GOV-POL-018 §Policy Commitments — Available to all officers, workers, contractors, suppliers GOV-POL-015 §Review — Privacy Policy — commits to Available to interested parties. GOV-POL-016 §Scope — Social Media Usage Policy — commits to Available on WMS; all platforms, business and personal use; official accounts and personal opinions.
ISO9001-2015-7.5.1-01	7.5.1	The organization’s quality management system shall include: a) documented information required by this International Standard; b) documented information determined by the organization as being necessary for the effectiveness of the quality management system.	Applicable	Full	GOV-PRO-002 §3 — Document Control — scope covers both standard-required and organisation-determined documented information. QHSE-MAN-001 — WMS Manual — top-level documented information register. GOV-POL-019 §Policy Commitments — Policy §Policy Commitments — the Gifts and Hospitality Register is maintained as documented information — cl.7.5.1.
ISO9001-2015-7.5.2-01	7.5.2	When creating and updating documented information, the organization shall ensure appropriate: a) identification and description (e.g. a title, date, author, or reference number); b) format (e.g. language, software version, graphics) and media (e.g. paper, electronic); c) review and approval for suitability and adequacy.	Applicable	Full	GOV-PRO-002 §4 — Creation and update workflow — identification, format, review/approval. GOV-STD-001 — Document Management Standard — identification and description.
ISO9001-2015-7.5.3.1-01	7.5.3.1	Standard shall be controlled to ensure: a) it is available and suitable for use, where and when it is needed; b) it is adequately protected (e.g. from loss of confidentiality, improper use, or loss of integrity).	Applicable	Full	GOV-PRO-002 §5 — Access Control. GOV-STD-001 — Classification scheme. GOV-POL-018 §Policy Commitments — Commitment — secure records
ISO9001-2015-7.5.3.2-01	7.5.3.2	7.5.3.2 For the control of documented information, the organization shall address the following activities, as applicable: a) distribution, access, retrieval and use; b) storage and preservation, including preservation of legibility; c) control of changes (e.g. version control); d) retention and disposition.	Applicable	Partial	GOV-PRO-002 §5-7 — Distribution, access, retrieval, change control, external docs. GOV-SCH-001 — Document Retention Schedule. GOV-POL-018 §Policy Commitments — Commitment — secure records TEC-PRO-001 §Records and Retention — TEC-PRO-001 §Records and Retention establishes the Cyber Incident Register and the retention periods (permanent for ransomware payment reports, NDB statements, DISO notifications). QHSE-PRO-013 §Records & Systems of Record / Appendix A — Retention and disposition of documented information; secure destruction of data, media and paper records (NIST SP 800-88).	Low Per pilot: verify GOV-PRO-002 explicitly enumerates all four activities (a-d) and handles external-origin documents.
ISO9001-2015-7.5.3.2-02	7.5.3.2	Documented information of external origin determined by the organization to be necessary for the planning and operation of the quality management system shall be identified as appropriate, and be controlled.	Applicable	Full	GOV-PRO-002 §5-7 — Distribution, access, retrieval, change control, external docs. GOV-SCH-001 — Document Retention Schedule. TEC-PRO-001 §Records and Retention — TEC-PRO-001 §Records and Retention establishes the Cyber Incident Register and the retention periods (permanent for ransomware payment reports, NDB statements, DISO notifications).
ISO9001-2015-7.5.3.2-03	7.5.3.2	Documented information retained as evidence of conformity shall be protected from unintended alterations.	Applicable	Partial	GOV-PRO-002 §5-7 — Distribution, access, retrieval, change control, external docs. GOV-SCH-001 — Document Retention Schedule.	Low Per pilot: verify GOV-PRO-002 explicitly enumerates all four activities (a-d) and handles external-origin documents.
ISO9001-2015-8.1-01	8.1	The organization shall plan, implement and control the processes (see 4.4 ) needed to meet the requirements for the provision of products and services, and to implement the actions determined in Clause 6 , by: a) determining the requirements for the products and services; b) establishing criteria for: 1) the processes; 2) the acceptance of products and services; c) determining the resources needed to achieve conformity to the product and service requirements; d) implementing control of the processes in accordance with the criteria; e) determining, maintaining and retaining documented information to the extent necessary: 1) to have confidence that the processes have been carried out as planned; 2) to demonstrate the conformity of products and services to their requirements.	Applicable	Full	QHSE-MAN-001 §8.1 — Manual §8.1: 'Westlink plans, implements, and controls operational processes to meet requirements for service delivery' — considering client requirements, legislation, risk, resources, WHS hazards, environmental aspects. QHSE-PRO-013 §Treatment Planning / Change & Non-Conformance — QMS process control over obsolescence-driven change and nonconforming-output handling. OPS-MAN-002 §Chartering Process — Operational planning and control of the chartering service — three phases, responsibilities, acceptance (fixture).
ISO9001-2015-8.1-02	8.1	The output of this planning shall be suitable for the organization’s operations.	Applicable	Partial	QHSE-MAN-001 §8.1 — Manual §8.1 implies output suitability through proportional controls; not an explicit statement.	Medium Operational Planning implies output suitability through risk-proportionate controls, but the obligation is not stated explicitly.
ISO9001-2015-8.1-03	8.1	The organization shall control planned changes and review the consequences of unintended changes, taking action to mitigate any adverse effects, as necessary.	Applicable	Full	QHSE-MAN-001 §6.3 — Manual §6.3 Management of Change explicitly addresses planned changes (identify, assess risks, plan, communicate, verify effectiveness) and changes affecting WMS scope are CEO-approved.
ISO9001-2015-8.1-04	8.1	The organization shall ensure that outsourced processes are controlled (see 8.4 ).	Applicable	Full	QHSE-MAN-001 §8.3 — Manual §8.3 covers control of outsourced processes via tiered prequalification (GOV-PRO-003/005), performance monitoring, and contractor WHS requirements (QHSE-GDL-001).
ISO9001-2015-8.2.1-01	8.2.1	Communication with customers shall include: a) providing information relating to products and services; b) handling enquiries, contracts or orders, including changes; c) obtaining customer feedback relating to products and services, including customer complaints; d) handling or controlling customer property; e) establishing specific requirements for contingency actions, when relevant.	Applicable	Partial	COM-DOC-001 — Purchase Order T&Cs — customer-facing communication. COM-DOC-002 — Standard T&Cs — customer-facing communication. BD-GDL-002 §Sales Process Stages 1-3 / Marketing — Customer communication — present capability, handle enquiries, CRM capture of contacts/requirements.	Medium Customer communication procedure — enquiries, contracts, feedback, property handling, emergencies.
ISO9001-2015-8.2.2-01	8.2.2	When determining the requirements for the products and services to be offered to customers, the organization shall ensure that: a) the requirements for the products and services are defined, including: 1) any applicable statutory and regulatory requirements; 2) those considered necessary by the organization; b) the organization can meet the claims for the products and services it offers.	Applicable	Partial	COM-DOC-001 — PO T&Cs COM-DOC-002 — Standard T&Cs BD-GDL-002 §Lead Qualification / Opportunity — Determines requirements before offering; engages Ops/Technical/Chartering to assess feasibility.	Medium
ISO9001-2015-8.2.3.1-01	8.2.3.1	8.2.3.1 The organization shall ensure that it has the ability to meet the requirements for products and services to be offered to customers.	Applicable	Partial	COM-DOC-001 COM-DOC-002 COM-PRO-002 — Contract/legal/insurance review process map — CEO GO/NO-GO before commitment to customer contract terms	Medium Review of requirements for products/services — COM-PRO-002 maps the tender/execution-phase legal and insurance review (CEO GO/NO-GO); residual gap: order confirmation and change control procedure.
ISO9001-2015-8.2.3.1-02	8.2.3.1	The organization shall conduct a review before committing to supply products and services to a customer, to include: a) requirements specified by the customer, including the requirements for delivery and post-delivery activities; b) requirements not stated by the customer, but necessary for the specified or intended use, when known; c) requirements specified by the organization; d) statutory and regulatory requirements applicable to the products and services; e) contract or order requirements differing from those previously expressed.	Applicable	Partial	COM-DOC-001 COM-DOC-002 COM-PRO-002 — Legal + insurance review of customer contract terms in tender/execution phases before commitment BD-GDL-002 §Opportunity / Close — Review before committing to supply — feasibility, CEO approval of major/non-standard commercial terms.	Medium Review of requirements for products/services — COM-PRO-002 maps the tender/execution-phase legal and insurance review (CEO GO/NO-GO); residual gap: order confirmation and change control procedure.
ISO9001-2015-8.2.3.1-03	8.2.3.1	The organization shall ensure that contract or order requirements differing from those previously defined are resolved.	Applicable	Full	COM-DOC-001 COM-DOC-002 COM-PRO-002 — Legal/insurance comments and changes resolved with the customer during negotiations or clarifications
ISO9001-2015-8.2.3.1-04	8.2.3.1	The customer’s requirements shall be confirmed by the organization before acceptance, when the customer does not provide a documented statement of their requirements.	Applicable	Full	COM-DOC-001 COM-DOC-002 COM-PRO-002 — Contract finalised or tender submitted with clarifications confirming terms; execution only on a valid customer PO
ISO9001-2015-8.2.3.2-01	8.2.3.2	8.2.3.2 The organization shall retain documented information, as applicable: a) on the results of the review; b) on any new requirements for the products and services.	Applicable	Partial	COM-DOC-001 COM-DOC-002	Medium Review of requirements for products/services — tender review, order confirmation, change control procedure gap.
ISO9001-2015-8.2.4-01	8.2.4	The organization shall ensure that relevant documented information is amended, and that relevant persons are made aware of the changed requirements, when the requirements for products and services are changed.	Applicable	Partial	COM-DOC-001 COM-DOC-002	Medium
ISO9001-2015-8.3.1-01	8.3.1	The organization shall establish, implement and maintain a design and development process that is appropriate to ensure the subsequent provision of products and services.	Applicable	Full	OPS-PRO-004 §Design Process and Planning — OPS-PRO-004 §Design Process and Planning establishes and maintains Westlink's design and development process and the applicability test for when an engagement involves design. Coverage Partial - documented in rev 1; residual is the design records accruing from the first designed engagements.
ISO9001-2015-8.3.2-01	8.3.2	In determining the stages and controls for design and development, the organization shall consider: a) the nature, duration and complexity of the design and development activities; b) the required process stages, including applicable design and development reviews; c) the required design and development verification and validation activities; d) the responsibilities and authorities involved in the design and development process; e) the internal and external resource needs for the design and development of products and services; f) the need to control interfaces between persons involved in the design and development process; g) the need for involvement of customers and users in the design and development process; h) the requirements for subsequent provision of products and services; i) the level of control expected for the design and development process by customers and other relevant interested parties; j) the documented information needed to demonstrate that design and development requirements have been met.	Applicable	Full	OPS-PRO-004 §Design Process and Planning — OPS-PRO-004 §Design Process and Planning sets how each design activity is planned - the stages and controls, reviews, verification and validation, responsibilities, resources, interfaces and documented information considered. Coverage Partial - documented in rev 1; residual is completed design plans from live engagements.
ISO9001-2015-8.3.3-01	8.3.3	The organization shall determine the requirements essential for the specific types of products and services to be designed and developed.	Applicable	Full	OPS-PRO-004 §Design Inputs — OPS-PRO-004 §Design Inputs requires the requirements essential for each solution to be determined. Coverage Partial - documented in rev 1; residual is the input records accruing from designed engagements.
ISO9001-2015-8.3.3-02	8.3.3	The organization shall consider: a) functional and performance requirements; b) information derived from previous similar design and development activities; c) statutory and regulatory requirements; d) standards or codes of practice that the organization has committed to implement; e) potential consequences of failure due to the nature of the products and services.	Applicable	Full	OPS-PRO-004 §Design Inputs — OPS-PRO-004 §Design Inputs requires functional/performance requirements, prior-solution lessons, statutory and regulatory requirements, codes of practice and consequences of failure to be considered as design inputs. Coverage Partial - documented in rev 1; residual is the input records accruing from designed engagements.
ISO9001-2015-8.3.3-03	8.3.3	Inputs shall be adequate for design and development purposes, complete and unambiguous.	Applicable	Full	OPS-PRO-004 §Design Inputs — OPS-PRO-004 §Design Inputs requires inputs to be adequate, complete and unambiguous before design proceeds. Coverage Partial - documented in rev 1; residual is the input records accruing from designed engagements.
ISO9001-2015-8.3.3-04	8.3.3	Conflicting design and development inputs shall be resolved.	Applicable	Full	OPS-PRO-004 §Design Inputs — OPS-PRO-004 §Design Inputs requires conflicting design inputs to be resolved and the resolution recorded before design is progressed. Coverage Partial - documented in rev 1; residual is the conflict-resolution records from live engagements.
ISO9001-2015-8.3.3-05	8.3.3	The organization shall retain documented information on design and development inputs.	Applicable	Full	OPS-PRO-004 §Design Inputs — OPS-PRO-004 §Design Inputs requires documented information on design inputs to be retained. Coverage Partial - documented in rev 1; residual is the retained input records from designed engagements.
ISO9001-2015-8.3.4-01	8.3.4	The organization shall apply controls to the design and development process to ensure that: a) the results to be achieved are defined; b) reviews are conducted to evaluate the ability of the results of design and development to meet requirements; c) verification activities are conducted to ensure that the design and development outputs meet the input requirements; d) validation activities are conducted to ensure that the resulting products and services meet the requirements for the specified application or intended use; e) any necessary actions are taken on problems determined during the reviews, or verification and validation activities; f) documented information of these activities is retained.	Applicable	Full	OPS-PRO-004 §Design Controls — Review, Verification and Validation — OPS-PRO-004 §Design Controls applies controls to define the results, conduct design reviews, verification and validation, and act on problems, and bars release until they are complete. Coverage Partial - documented in rev 1; residual is the review, verification and validation records from live engagements.
ISO9001-2015-8.3.5-01	8.3.5	The organization shall ensure that design and development outputs: a) meet the input requirements; b) are adequate for the subsequent processes for the provision of products and services; c) include or reference monitoring and measuring requirements, as appropriate, and acceptance criteria; d) specify the characteristics of the products and services that are essential for their intended purpose and their safe and proper provision.	Applicable	Full	OPS-PRO-004 §Design Outputs — OPS-PRO-004 §Design Outputs requires outputs to meet inputs, be adequate for provision, reference monitoring and acceptance criteria, and specify essential characteristics. Coverage Partial - documented in rev 1; residual is the design output documents from live engagements.
ISO9001-2015-8.3.5-02	8.3.5	The organization shall retain documented information on design and development outputs.	Applicable	Full	OPS-PRO-004 §Design Outputs — OPS-PRO-004 §Design Outputs requires documented information on design outputs to be retained. Coverage Partial - documented in rev 1; residual is the retained output records from designed engagements.
ISO9001-2015-8.3.6-01	8.3.6	The organization shall identify, review and control changes made during, or subsequent to, the design and development of products and services, to the extent necessary to ensure that there is no adverse impact on conformity to requirements.	Applicable	Full	OPS-PRO-004 §Design and Development Changes — OPS-PRO-004 §Design and Development Changes requires changes during or after design to be identified, reviewed, authorised and controlled to prevent adverse impact on conformity. Coverage Partial - documented in rev 1; residual is the change records from live engagements.
ISO9001-2015-8.3.6-02	8.3.6	The organization shall retain documented information on: a) design and development changes; b) the results of reviews; c) the authorization of the changes; d) the actions taken to prevent adverse impacts.	Applicable	Full	OPS-PRO-004 §Design and Development Changes — OPS-PRO-004 §Design and Development Changes requires documented information on changes, reviews, authorisations and actions to be retained. Coverage Partial - documented in rev 1; residual is the retained change records from live engagements.
ISO9001-2015-8.4.1-01	8.4.1	The organization shall ensure that externally provided processes, products and services conform to requirements.	Applicable	Full	GOV-POL-013 — Modern Slavery Policy — supplier vetting. QHSE-MAN-001 — Supplier control section. GOV-POL-001 §Policy Commitments — Policy commits to supplier and subcontractor management — cl.8.4.1 control of externally provided processes, products and services. QHSE-PRO-002 §6 — QHSE-PRO-002 establishes the controls applied to externally provided processes, products and services across the supplier engagement lifecycle. QHSE-PRO-013 §Key Principles / Procurement — Controls externally provided processes in the obsolescence/disposal chain (lifecycle roadmaps, take-back, certified recyclers). OPS-MAN-002 §Chartering Process (Phase 1-3) — Carrier/vessel-operator external-provider selection, evaluation and control (RFI/RFQ evaluation, performing-carrier decision).
ISO9001-2015-8.4.1-02	8.4.1	The organization shall determine the controls to be applied to externally provided processes, products and services when: a) products and services from external providers are intended for incorporation into the organization’s own products and services; b) products and services are provided directly to the customer(s) by external providers on behalf of the organization; c) a process, or part of a process, is provided by an external provider as a result of a decision by the organization.	Applicable	Partial	GOV-POL-013 — Modern Slavery Policy — supplier vetting. QHSE-MAN-001 — Supplier control section. QHSE-PRO-002 §6.1 — QHSE-PRO-002 §6.1 critical-supplier criteria determine the level of control applied to each engagement. GOV-PRO-003 — Supplier Prequalification — Major: prequalification questionnaire + QHSE/technical/financial capability assessment determine the controls applied to each major external provider. GOV-PRO-005 — Supplier Prequalification — Minor: proportionate lower-tier controls (basic due diligence + QHSE minimum check) evidence the risk-based determination of control level.	Medium Control determination for external providers is documented in the live GOV-PRO-003/005 prequalification processes (Major/Minor control tiers) and QHSE-PRO-002 §6.1. Residual: the comprehensive QHSE-PRO-002 Supplier & Subcontractor Management Procedure (deeper monitoring/re-evaluation) is pending CEO approval.
ISO9001-2015-8.4.1-03	8.4.1	The organization shall determine and apply criteria for the evaluation, selection, monitoring of performance, and re-evaluation of external providers, based on their ability to provide processes or products and services in accordance with requirements.	Applicable	Full	GOV-POL-013 — Modern Slavery Policy — supplier vetting. QHSE-MAN-001 — Supplier control section. QHSE-POL-001 §Responsibilities — Chain of Responsibility Policy — commits to CoR compliance as condition of engagement. QHSE-PRO-002 §6.2 — QHSE-PRO-002 §6.2 defines evaluation, selection and re-evaluation criteria for external providers; §6.7 documents ongoing monitoring. QHSE-GDL-001 §Prequalification / Compliance Monitoring — QMS external-provider evaluation, selection, monitoring and re-evaluation criteria (monthly KPI).
ISO9001-2015-8.4.1-04	8.4.1	The organization shall retain documented information of these activities and any necessary actions arising from the evaluations.	Applicable	Full	GOV-POL-013 — Modern Slavery Policy — supplier vetting. QHSE-MAN-001 — Supplier control section. QHSE-PRO-002 §6.5, 6.7 — QHSE-PRO-002 §6.5 records the supplier and on-boarding decision; §6.7 retains performance review records.
ISO9001-2015-8.4.2-01	8.4.2	The organization shall ensure that externally provided processes, products and services do not adversely affect the organization’s ability to consistently deliver conforming products and services to its customers.	Applicable	Full	GOV-POL-013 — Modern Slavery Policy — supplier vetting. QHSE-MAN-001 — Supplier control section. QHSE-PRO-002 §6.2, 6.5 — QHSE-PRO-002 §6.2.3 acceptance criteria and §6.5 on-boarding controls ensure externally provided processes do not adversely affect Westlink delivery. GOV-PRO-003 — Supplier Prequalification — Major: QHSE Capability Assessment, Technical Capability Review and Financial Standing Check before approval ensure external providers do not adversely affect Westlink's delivery of conforming services.
ISO9001-2015-8.4.2-02	8.4.2	The organization shall: a) ensure that externally provided processes remain within the control of its quality management system; b) define both the controls that it intends to apply to an external provider and those it intends to apply to the resulting output; c) take into consideration: 1) the potential impact of the externally provided processes, products and services on the organization’s ability to consistently meet customer and applicable statutory and regulatory requirements; 2) the effectiveness of the controls applied by the external provider; d) determine the verification, or other activities, necessary to ensure that the externally provided processes, products and services meet requirements.	Applicable	Partial	GOV-POL-013 — Modern Slavery Policy — supplier vetting. QHSE-MAN-001 — Supplier control section. QHSE-PRO-002 §6.5 — QHSE-PRO-002 §6.5 documents the type and extent of control applied to outsourced processes and the controls applied to external providers. GOV-PRO-003 — Supplier Prequalification — Major: Assessment Report + approval gate define the controls applied to the provider and the output; the Scheduled Periodic Review determines ongoing verification activity.	Medium Definition of controls over providers/outputs and verification activity is documented in the live GOV-PRO-003 (Assessment Report, approval gate, Scheduled Periodic Review) and QHSE-PRO-002 §6.5. Residual: comprehensive QHSE-PRO-002 procedure pending CEO approval.
ISO9001-2015-8.4.3-01	8.4.3	The organization shall ensure the adequacy of requirements prior to their communication to the external provider.	Applicable	Partial	QHSE-PRO-002 §6.5, 6.7 — QHSE-PRO-002 §6.5 (purchase orders and framework agreements) and §6.7 ensure requirements are adequate before communication to external providers.	High Supplier/subcontractor management procedure gap — criteria, evaluation, re-evaluation, monitoring. Flagged in JOSCAR gap analysis (Q58, Q61, Q64).
ISO9001-2015-8.4.3-02	8.4.3	The organization shall communicate to external providers its requirements for: a) the processes, products and services to be provided; b) the approval of: 1) products and services; 2) methods, processes and equipment; 3) the release of products and services; c) competence, including any required qualification of persons; d) the external providers’ interactions with the organization; e) control and monitoring of the external providers’ performance to be applied by the organization; f) verification or validation activities that the organization, or its customer, intends to perform at the external providers’ premises.	Applicable	Partial	GOV-POL-013 — Modern Slavery Policy — supplier vetting. QHSE-PRO-002 §6.7, 6.9 — QHSE-PRO-002 §6.7 communicates performance requirements to external providers; §6.9 communicates Code of Conduct expectations.	High Supplier/subcontractor management procedure gap — criteria, evaluation, re-evaluation, monitoring. Flagged in JOSCAR gap analysis (Q58, Q61, Q64).
ISO9001-2015-8.5.1-01	8.5.1	The organization shall implement production and service provision under controlled conditions.	Applicable	Full	QHSE-MAN-001 §8.1 — Manual §8.1 (operational planning and control), §8.5 (WHS operational controls), §8.6 (environmental operational controls) collectively implement service provision under controlled conditions for logistics context.
ISO9001-2015-8.5.1-02	8.5.1	Controlled conditions shall include, as applicable: a) the availability of documented information that defines: 1) the characteristics of the products to be produced, the services to be provided, or the activities to be performed; 2) the results to be achieved; b) the availability and use of suitable monitoring and measuring resources; c) the implementation of monitoring and measurement activities at appropriate stages to verify that criteria for control of processes or outputs, and acceptance criteria for products and services, have been met; d) the use of suitable infrastructure and environment for the operation of processes; e) the appointment of competent persons, including any required qualification; f) the validation, and periodic revalidation, of the ability to achieve planned results of the processes for production and service provision, where the resulting output cannot be verified by subsequent monitoring or measurement; g) the implementation of actions to prevent human error; h) the implementation of release, delivery and post-delivery activities.	Applicable	Partial	QHSE-MAN-001 §8.5 — Manual §8.5/§8.6 cover SWMS, JHA, permits, PPE, competence; ISO 8.5.1 a)–h) (e.g., characteristics documented, validation of processes where output cannot be verified, prevention of human error, release/delivery/post-delivery) not all explicit for logistics service delivery.	High Service delivery procedure — controlled conditions, resources, monitoring, competent personnel, infrastructure. Logistics operations procedure gap.
ISO9001-2015-8.5.2-01	8.5.2	The organization shall use suitable means to identify outputs when it is necessary to ensure the conformity of products and services.	Applicable	Full	QHSE-TPL-014 §§13 — PQMP §13 — client files marked with order number; documents/reports created on behalf of the client carry the Project Document Number. GOV-PRO-001 — Business Process Overview establishes the unique Westlink Project Number at project establishment.
ISO9001-2015-8.5.2-02	8.5.2	The organization shall identify the status of outputs with respect to monitoring and measurement requirements throughout production and service provision.	Applicable	Partial	QHSE-TPL-014 §§11.2 — PQMP §11.2 — products inspected on receipt and prior to final acceptance to verify conformity; §13 records maintained to report output.	Medium Monitoring/measurement status of outputs documented at project level via QHSE-TPL-014 PQMP §11.2 (inspection on receipt / prior to acceptance). Residual: not described at Manual level — inspection-on-receipt, in-transit condition checks and delivery verification markers not yet in QHSE-MAN-001.
ISO9001-2015-8.5.2-03	8.5.2	The organization shall control the unique identification of the outputs when traceability is a requirement, and shall retain the documented information necessary to enable traceability.	Applicable	Partial	QHSE-TPL-014 §§13 — PQMP §13 — project team establishes the level and method of traceability, maintained and controlled to satisfy contract/client requirements; records retained to enable reporting on service outputs.	Medium Unique identification where traceability is required, and retention of documented information, documented at project level via QHSE-TPL-014 PQMP §13. Residual: QHSE-MAN-001 does not yet cross-reference; Defence freight / DG / consignment traceability remains client-contract-driven at project level.
ISO9001-2015-8.5.3-01	8.5.3	The organization shall exercise care with property belonging to customers or external providers while it is under the organization’s control or being used by the organization.	Applicable	Partial	QHSE-TPL-014 §§13.1 — PQMP §13.1 — Westlink exercises the highest care over client physical and intellectual property while under its control; terms clarified in Standard Trading Conditions.	Medium Care of customer property documented at project level via QHSE-TPL-014 PQMP §13.1. Residual: the system Manual (QHSE-MAN-001) does not yet describe customer-property care — should cross-reference the PQMP given custody/transport of customer cargo is core 3PL business.
ISO9001-2015-8.5.3-02	8.5.3	The organization shall identify, verify, protect and safeguard customers’ or external providers’ property provided for use or incorporation into the products and services.	Applicable	Partial	QHSE-TPL-014 §§13.1 — PQMP §13.1 — customer-supplied product inspected on receipt for transit damage, identification and quantity, and documentation; satisfactory product properly identified, stored and cared for to prevent unauthorised use, loss or deterioration.	Medium Identify/verify/protect/safeguard of customer property documented at project level via QHSE-TPL-014 PQMP §13.1. Residual: not yet reflected in QHSE-MAN-001 or the policy suite at system level.
ISO9001-2015-8.5.3-03	8.5.3	When the property of a customer or external provider is lost, damaged or otherwise found to be unsuitable for use, the organization shall report this to the customer or external provider and retain documented information on what has occurred.	Applicable	Partial	QHSE-TPL-014 §§13.1 — PQMP §13.1 — when client-supplied product is found damaged or unsuitable for use, details are recorded and referred to the client for advice.	Medium Reporting of lost/damaged/unsuitable customer property and retention of documented information is described in QHSE-TPL-014 PQMP §13.1. Residual: operational practice not yet governed at QHSE-MAN-001 / system level.
ISO9001-2015-8.5.4-01	8.5.4	The organization shall preserve the outputs during production and service provision, to the extent necessary to ensure conformity to requirements.	Applicable	Partial	QHSE-TPL-014 §§13.2 — PQMP §13.2 — Westlink preserves conformity of materials, components and product while under its control, covering identification, handling, packaging, storage, transmission/transportation and protection.	Medium Preservation of outputs documented at project level via QHSE-TPL-014 PQMP §13.2 (handling, packaging, storage, transport, protection). Residual: not yet described at QHSE-MAN-001 level for warehousing / rigging / marine and road transport damage prevention.
ISO9001-2015-8.5.5-01	8.5.5	The organization shall meet requirements for post-delivery activities associated with the products and services.	Applicable	Gap	—	Medium Manual silent on meeting post-delivery requirements (warranty, contractual obligations, maintenance, disposal). Less acute for a service company than a manufacturer but defence and heavy-haulage contracts often impose post-delivery obligations.
ISO9001-2015-8.5.5-02	8.5.5	In determining the extent of post-delivery activities that are required, the organization shall consider: a) statutory and regulatory requirements; b) the potential undesired consequences associated with its products and services; c) the nature, use and intended lifetime of its products and services; d) customer requirements; e) customer feedback.	Applicable	Gap	—	Medium Manual silent on determining extent of post-delivery activities (statutory/regulatory, consequences, nature/use/intended lifetime, customer requirements, customer feedback).
ISO9001-2015-8.5.6-01	8.5.6	The organization shall review and control changes for production or service provision, to the extent necessary to ensure continuing conformity with requirements.	Applicable	Partial	QHSE-MAN-001	Low
ISO9001-2015-8.5.6-02	8.5.6	The organization shall retain documented information describing the results of the review of changes, the person(s) authorizing the change, and any necessary actions arising from the review.	Applicable	Partial	QHSE-MAN-001	Low
ISO9001-2015-8.6-01	8.6	The organization shall implement planned arrangements, at appropriate stages, to verify that the product and service requirements have been met.	Applicable	Full	QHSE-TPL-014 §§11.2, §16 — PQMP §11.2 — products inspected on receipt and prior to final acceptance; §10 sets acceptance criteria, inspection requirements and monitoring activities; §16 covers monitoring/measurement. GOV-PRO-001 — Business Process Overview includes a Project Closeout (HSEQ, Technical and Commercial) verification gate before end of process.
ISO9001-2015-8.6-02	8.6	The release of products and services to the customer shall not proceed until the planned arrangements have been satisfactorily completed, unless otherwise approved by a relevant authority and, as applicable, by the customer.	Applicable	Partial	QHSE-TPL-014 §§2.1, §11.2 — PQMP §11.2 — release on final acceptance against specified requirements; §2.1 — no deviations without the written authority of the Project Manager and Project Quality Manager. GOV-PRO-001 — Project Closeout gate precedes end of process; customer acceptance captured before closeout.	Medium Authority-based release partly documented via QHSE-TPL-014 PQMP §2.1/§11.2 (PM/PQM authority; acceptance before release). Residual: an explicit 'release shall not proceed until planned arrangements complete' control is not defined at QHSE-MAN-001 level.
ISO9001-2015-8.6-03	8.6	The organization shall retain documented information on the release of products and services.	Applicable	Partial	QHSE-TPL-014 §§12.1, §13 — PQMP §13 — records maintained to enable accurate reporting on service outputs; §12.1 references the Inspection Release Certificate on receipt/acceptance of materials.	Medium Retention of release documentation partly covered via QHSE-TPL-014 PQMP §12.1/§13. Residual: PoD and handover records exist operationally but are not yet governed by Manual-level (QHSE-MAN-001) control specific to release of services.
ISO9001-2015-8.6-04	8.6	The documented information shall include: a) evidence of conformity with the acceptance criteria; b) traceability to the person(s) authorizing the release.	Applicable	Partial	QHSE-TPL-014 §§2.1, §11.2 — PQMP §11.2 — acceptance against specified requirements provides conformity evidence; §2.1 — release deviations require written PM/PQM authority (traceability to authoriser).	Medium Release records (conformity evidence + traceability to the authorising person) partly covered via QHSE-TPL-014 PQMP §2.1/§11.2. Residual: a structured release record explicitly capturing conformity-with-acceptance-criteria and the releasing person is not yet mandated at QHSE-MAN-001 level — remains a residual audit-finding risk until formalised.
ISO9001-2015-8.7.1-01	8.7.1	8.7.1 The organization shall ensure that outputs that do not conform to their requirements are identified and controlled to prevent their unintended use or delivery.	Applicable	Full	QHSE-PRO-001 — Hazard/Incident procedure (safety-focused); covers nonconformity reporting in part. QHSE-MAN-001 QHSE-PRO-009 — Quality Non-Conformance and Corrective Action procedure — non-conforming items identified, segregated and quarantined as not fit for use, no further work until disposition (control of nonconforming outputs).
ISO9001-2015-8.7.1-02	8.7.1	The organization shall take appropriate action based on the nature of the nonconformity and its effect on the conformity of products and services.	Applicable	Full	QHSE-PRO-001 — Hazard/Incident procedure (safety-focused); covers nonconformity reporting in part. QHSE-MAN-001 QHSE-PRO-009 — Disposition determined by the nature of the non-conformity and its effect on the conformity of products and services; rework cost assessed.
ISO9001-2015-8.7.1-03	8.7.1	This shall also apply to nonconforming products and services detected after delivery of products, during or after the provision of services.	Applicable	Full	QHSE-PRO-001 — Hazard/Incident procedure (safety-focused); covers nonconformity reporting in part. QHSE-MAN-001 QHSE-PRO-009 — Scope expressly applies to non-conformances detected after delivery of a product or during or after provision of a service.
ISO9001-2015-8.7.1-04	8.7.1	The organization shall deal with nonconforming outputs in one or more of the following ways: a) correction; b) segregation, containment, return or suspension of provision of products and services; c) informing the customer; d) obtaining authorization for acceptance under concession.	Applicable	Full	QHSE-PRO-001 — Hazard/Incident procedure (safety-focused); covers nonconformity reporting in part. QHSE-MAN-001 QHSE-PRO-009 — Non-conforming outputs dealt with by correction (rectification), segregation/quarantine/suspension of work, and Responsible Manager review and approval of the disposition (authorisation).
ISO9001-2015-8.7.1-05	8.7.1	Conformity to the requirements shall be verified when nonconforming outputs are corrected.	Applicable	Full	QHSE-PRO-001 — Hazard/Incident procedure (safety-focused); covers nonconformity reporting in part. QHSE-MAN-001 QHSE-PRO-009 — Closeout verifies conformity by re-inspection and confirmation of final conformance when non-conforming outputs are corrected.
ISO9001-2015-8.7.2-01	8.7.2	8.7.2 The organization shall retain documented information that: a) describes the nonconformity; b) describes the actions taken; c) describes any concessions obtained; d) identifies the authority deciding the action in respect of the nonconformity.	Applicable	Full	QHSE-PRO-001 QHSE-MAN-001 QHSE-PRO-009 — Records — the NCR register (isCompliant) retains the description of the non-conformance, actions taken, any concession obtained and the deciding authority.
ISO9001-2015-9.1.1-01	9.1.1	The organization shall determine: a) what needs to be monitored and measured; b) the methods for monitoring, measurement, analysis and evaluation needed to ensure valid results; c) when the monitoring and measuring shall be performed; d) when the results from monitoring and measurement shall be analysed and evaluated.	Applicable	Full	QHSE-MAN-001 §9.1 — Manual §9.1 restates ISO intent ('determines what needs to be monitored and measured, methods, timing, analysis timing') but the specific determinations are in the management system platform and QHSE-PRO procedures rather than the Manual itself. GOV-POL-010 §Policy Commitments — Inclusion metrics and reporting commitment — cl.9.1.1 monitoring, measurement, analysis and evaluation general.
ISO9001-2015-9.1.1-02	9.1.1	The organization shall evaluate the performance and the effectiveness of the quality management system.	Applicable	Full	QHSE-MAN-001 §9.4 — Manual §9.4 Management Review explicitly assesses continuing suitability, adequacy, and effectiveness of the WMS — ISO 9.1.1 evaluation is delivered through the management review process.
ISO9001-2015-9.1.1-03	9.1.1	The organization shall retain appropriate documented information as evidence of the results.	Applicable	Full	QHSE-MAN-001 §9.4 — Manual §9.4: 'Management review records are retained in the management system platform.' Documented information retained.
ISO9001-2015-9.1.2-01	9.1.2	The organization shall monitor customers’ perceptions of the degree to which their needs and expectations have been fulfilled.	Applicable	Full	QHSE-MAN-001 §9.2 — Manual §9.2: Westlink monitors client satisfaction through project meetings, verbal feedback, formal feedback records, and post-project reviews.
ISO9001-2015-9.1.2-02	9.1.2	The organization shall determine the methods for obtaining, monitoring and reviewing this information.	Applicable	Full	QHSE-MAN-001 §9.2 — Manual §9.2 describes methods (project meetings, verbal feedback, formal feedback records, post-project reviews) and trend analysis at management review.
ISO9001-2015-9.1.3-01	9.1.3	The organization shall analyse and evaluate appropriate data and information arising from monitoring and measurement.	Applicable	Partial	QHSE-MAN-001 §9.4 — Manual §9.4.1 Management Review Inputs include WMS performance data, nonconformities, audit results — analysis occurs but Manual does not describe analysis methodology.	Medium Analysis and evaluation of data — trending, decision-making inputs.
ISO9001-2015-9.1.3-02	9.1.3	The results of analysis shall be used to evaluate: a) conformity of products and services; b) the degree of customer satisfaction; c) the performance and effectiveness of the quality management system; d) if planning has been implemented effectively; e) the effectiveness of actions taken to address risks and opportunities; f) the performance of external providers; g) the need for improvements to the quality management system.	Applicable	Partial	QHSE-MAN-001 §9.4 — Manual §9.4.1 inputs cover most of ISO 9.1.3 a)–g) (conformity, satisfaction, QMS performance, action effectiveness, supplier performance, improvement needs) but not individually enumerated against ISO headings.	Medium Analysis and evaluation of data — trending, decision-making inputs.
ISO9001-2015-9.2.1-01	9.2.1	9.2.1 The organization shall conduct internal audits at planned intervals to provide information on whether the quality management system: a) conforms to: 1) the organization’s own requirements for its quality management system; 2) the requirements of this International Standard; b) is effectively implemented and maintained.	Applicable	Full	QHSE-MAN-001 §9.3 — Manual §9.3: Westlink conducts internal audits at planned intervals to verify conformity to ISO 9001/45001/14001 and WMS requirements; audit programme considers process importance, changes, prior results.
ISO9001-2015-9.2.2-01	9.2.2	9.2.2 The organization shall: a) plan, establish, implement and maintain an audit programme(s) including the frequency, methods, responsibilities, planning requirements and reporting, which shall take into consideration the importance of the processes concerned, changes affecting the organization, and the results of previous audits; b) define the audit criteria and scope for each audit; c) select auditors and conduct audits to ensure objectivity and the impartiality of the audit process; d) ensure that the results of the audits are reported to relevant management; e) take appropriate correction and corrective actions without undue delay; f) retain documented information as evidence of the implementation of the audit programme and the audit results.	Applicable	Full	QHSE-MAN-001 §9.3 — Manual §9.3 covers audit frequency (at least annually per process + trigger-based), auditor competence and independence, findings classified (NCR/observation/OFI) and tracked through corrective action.
ISO9001-2015-9.3.1-01	9.3.1	Top management shall review the organization’s quality management system, at planned intervals, to ensure its continuing suitability, adequacy, effectiveness and alignment with the strategic direction of the organization.	Applicable	Full	QHSE-MAN-001 §9.4 — Manual §9.4: 'CEO chairs an annual management review to assess the continuing suitability, adequacy, and effectiveness of the WMS.' GOV-POL-001 §Review — Annual review in management review cycle — cl.9.3.1 management review general. GOV-POL-013 §Review — Annual review with risk assessment outcomes — cl.9.3.1 management review with modern-slavery risk inputs. GOV-POL-009 §Review — Annual EEO review in management review cycle — cl.9.3.1. GOV-POL-010 §Review — Annual I&D review in management review cycle — cl.9.3.1. GOV-POL-012 §Review — Policy §Review — annual review with bribery and corruption risk assessment in the management review cycle — cl.9.3.1. GOV-POL-019 §Review — Policy §Review — annual review in the management review cycle — cl.9.3.1. GOV-POL-018 §Review — Annual review GOV-POL-015 §Review — Privacy Policy — commits to Annual review. GOV-POL-016 §Review — Social Media Usage Policy — commits to Annual review.
ISO9001-2015-9.3.2-01	9.3.2	The management review shall be planned and carried out taking into consideration: a) the status of actions from previous management reviews; b) changes in external and internal issues that are relevant to the quality management system; c) information on the performance and effectiveness of the quality management system, including trends in: 1) customer satisfaction and feedback from relevant interested parties; 2) the extent to which quality objectives have been met; 3) process performance and conformity of products and services; 4) nonconformities and corrective actions; 5) monitoring and measurement results; 6) audit results; 7) the performance of external providers; d) the adequacy of resources; e) the effectiveness of actions taken to address risks and opportunities (see 6.1 ); f) opportunities for improvement.	Applicable	Full	QHSE-MAN-001 §9.4.1 — Manual §9.4.1 enumerates Management Review Inputs: prior actions, external/internal issue changes, performance data, client satisfaction, resource adequacy, risk/opportunity effectiveness, improvement opportunities.
ISO9001-2015-9.3.3-01	9.3.3	The outputs of the management review shall include decisions and actions related to: a) opportunities for improvement; b) any need for changes to the quality management system; c) resource needs.	Applicable	Full	QHSE-MAN-001 §9.4.2 — Manual §9.4.2 enumerates outputs: continual improvement decisions, WMS changes, resource requirements, updated objectives/targets.
ISO9001-2015-9.3.3-02	9.3.3	The organization shall retain documented information as evidence of the results of management reviews.	Applicable	Full	QHSE-MAN-001 §9.4 — Manual §9.4: 'Management review records are retained in the management system platform.'
ISO9001-2015-10.1-01	10.1	The organization shall determine and select opportunities for improvement and implement any necessary actions to meet customer requirements and enhance customer satisfaction.	Applicable	Full	QHSE-MAN-001 §10.3 — Manual §10.3 Continual Improvement identifies and selects improvement opportunities via performance analysis, audit findings, lessons learned, worker consultation, benchmarking, technology adoption.
ISO9001-2015-10.1-02	10.1	These shall include: a) improving products and services to meet requirements as well as to address future needs and expectations; b) correcting, preventing or reducing undesired effects; c) improving the performance and effectiveness of the quality management system.	Applicable	Partial	QHSE-MAN-001 §10.3 — Manual §10.3 covers WMS effectiveness improvement; ISO 10.1 a)–c) (improve products/services to meet and anticipate needs; correct/prevent/reduce undesired effects; improve QMS performance) not individually enumerated.	Low
ISO9001-2015-10.2.1-01	10.2.1	10.2.1 When a nonconformity occurs, including any arising from complaints, the organization shall: a) react to the nonconformity and, as applicable: 1) take action to control and correct it; 2) deal with the consequences; b) evaluate the need for action to eliminate the cause(s) of the nonconformity, in order that it does not recur or occur elsewhere, by: 1) reviewing and analysing the nonconformity; 2) determining the causes of the nonconformity; 3) determining if similar nonconformities exist, or could potentially occur; c) implement any action needed; d) review the effectiveness of any corrective action taken; e) update risks and opportunities determined during planning, if necessary; f) make changes to the quality management system, if necessary.	Applicable	Full	QHSE-PRO-001 — Hazard/Incident covers corrective action for safety. QHSE-MAN-001 GOV-POL-011 §Policy Commitments — Corrective action for systemic grievance issues — cl.10.2.1 nonconformity and corrective action (QMS side). GOV-POL-018 §Policy Commitments — Commitment — investigation with procedural fairness QHSE-PRO-009 — Reacts and corrects, evaluates need for action to eliminate causes, determines root cause (Root Cause Analysis framework), implements corrective action, and reviews effectiveness at monitoring/closeout. HR-PRO-003 §Possible outcomes — Systemic grievances managed as corrective action (new policies, training, monitoring) to prevent recurrence.
ISO9001-2015-10.2.1-02	10.2.1	Corrective actions shall be appropriate to the effects of the nonconformities encountered.	Applicable	Full	QHSE-PRO-001 — Hazard/Incident covers corrective action for safety. QHSE-MAN-001 QHSE-PRO-009 — Root Cause Analysis framework — corrective actions proportionate and appropriate to the effects of the non-conformances; systemic action for recurring root causes.
ISO9001-2015-10.2.2-01	10.2.2	10.2.2 The organization shall retain documented information as evidence of: a) the nature of the nonconformities and any subsequent actions taken; b) the results of any corrective action.	Applicable	Full	QHSE-PRO-001 QHSE-MAN-001 QHSE-PRO-009 — Records — the NCR register retains the nature of the non-conformities, subsequent actions taken and the results of corrective action.
ISO9001-2015-10.3-01	10.3	The organization shall continually improve the suitability, adequacy and effectiveness of the quality management system.	Applicable	Full	QHSE-MAN-001 §10.3 — Manual §10.3: 'Westlink continually improves the suitability, adequacy, and effectiveness of the WMS.'
ISO9001-2015-10.3-02	10.3	The organization shall consider the results of analysis and evaluation, and the outputs from management review, to determine if there are needs or opportunities that shall be addressed as part of continual improvement.	Applicable	Partial	QHSE-MAN-001 §10.3 — Manual §10.3 lists improvement inputs but does not explicitly state that analysis results and management review outputs are considered to determine need/opportunity for action.	Low

Source document

ISO 9001:2015 — Quality management systems — Requirements

123 normative shall-statements extracted from ISO 9001:2015 (source: new files/ISO_9001_2015(en).epub). The frontmatter requirements array is the source of truth — this body is rendered by scripts/render_compliance.py.

Coverage summary

Coverage	Count
✅ Full	72
🟡 Partial	45
🟠 Ref-only	0
🔴 Gap	6
— N/A	0

Gap severity distribution

Severity	Count
🔴 Critical	0
🟠 High	6
🟡 Medium	29
🟢 Low	15

Requirements

Clause 4 — Context of the organization

ID	Coverage	Evidence	Gap	Notes
ISO9001-2015-4.1-01	✅ Full	QHSE-MAN-001 §‘4.1’ [GOV-POL-001 §Organisational Context](/wms/GOV-POL-001#sOrganisational Context) [GOV-POL-013 §Organisational Context](/wms/GOV-POL-013#sOrganisational Context) [GOV-POL-009 §Organisational Context](/wms/GOV-POL-009#sOrganisational Context) [GOV-POL-010 §Organisational Context](/wms/GOV-POL-010#sOrganisational Context) [GOV-POL-012 §Organisational Context](/wms/GOV-POL-012#sOrganisational Context) [GOV-POL-019 §Organisational Context](/wms/GOV-POL-019#sOrganisational Context) [GOV-POL-018 §Organisational Context](/wms/GOV-POL-018#sOrganisational Context)
ISO9001-2015-4.1-02	✅ Full	QHSE-MAN-001 §‘4.1’
ISO9001-2015-4.2-01	✅ Full	QHSE-MAN-001 GOV-POL-013 [GOV-POL-001 §Organisational Context](/wms/GOV-POL-001#sOrganisational Context) [GOV-POL-009 §Organisational Context](/wms/GOV-POL-009#sOrganisational Context) [GOV-POL-010 §Organisational Context](/wms/GOV-POL-010#sOrganisational Context) [GOV-POL-012 §Organisational Context](/wms/GOV-POL-012#sOrganisational Context) [GOV-POL-019 §Organisational Context](/wms/GOV-POL-019#sOrganisational Context) [GOV-POL-018 §Organisational Context](/wms/GOV-POL-018#sOrganisational Context) [GOV-POL-015 §Organisational Context](/wms/GOV-POL-015#sOrganisational Context)
ISO9001-2015-4.2-02	🟡 Partial	QHSE-MAN-001 GOV-POL-013 [GOV-POL-012 §Organisational Context](/wms/GOV-POL-012#sOrganisational Context)	🟡 Medium	Confirm interested-parties register is maintained and reviewed.
ISO9001-2015-4.3-01	✅ Full	QHSE-MAN-001 §Scope
ISO9001-2015-4.3-02	✅ Full	QHSE-MAN-001 §Scope
ISO9001-2015-4.3-03	✅ Full	QHSE-MAN-001 §Scope
ISO9001-2015-4.3-04	✅ Full	QHSE-MAN-001 §Scope
ISO9001-2015-4.3-05	✅ Full	QHSE-MAN-001 §Scope
ISO9001-2015-4.4.1-01	🟡 Partial	QHSE-MAN-001 §‘3.3’	🟡 Medium	Verify process map documenting inputs, outputs, sequence, responsibilities, and resources.
ISO9001-2015-4.4.2-01	✅ Full	QHSE-MAN-001 §‘7.5’

Clause 5 — Leadership

ID	Coverage	Evidence	Gap	Notes
ISO9001-2015-5.1.1-01	🟡 Partial	GOV-POL-001 QHSE-MAN-001 GOV-POL-013 §Responsibilities GOV-POL-009 §Responsibilities GOV-POL-010 §Responsibilities GOV-POL-012 §Responsibilities GOV-POL-019 §Responsibilities GOV-POL-018 §Responsibilities GOV-POL-015 §Responsibilities GOV-POL-016 §Responsibilities	🟢 Low	Confirm manual documents how top management demonstrates the seven specific commitments in cl 5.1.1 a-j.
ISO9001-2015-5.1.2-01	🟡 Partial	GOV-POL-001 QHSE-MAN-001	🟢 Low
ISO9001-2015-5.2.1-01	✅ Full	GOV-POL-001 [GOV-POL-002 §IMS Integration](/wms/GOV-POL-002#sIMS Integration)
ISO9001-2015-5.2.2-01	🟡 Partial	GOV-POL-001 QHSE-MAN-001 GOV-POL-016 §Review
ISO9001-2015-5.3-01	✅ Full	QHSE-MAN-001 §‘5.2’ GOV-POL-001 §Responsibilities GOV-POL-013 §Responsibilities GOV-POL-009 §Responsibilities GOV-POL-010 §Responsibilities GOV-POL-012 §Responsibilities GOV-POL-019 §Responsibilities GOV-POL-015 §Responsibilities GOV-POL-016 §Responsibilities
ISO9001-2015-5.3-02	🟡 Partial	QHSE-MAN-001 §‘5.1’	🟢 Low	Verify manual includes role assignments for QMS conformity, process integrity, reporting to top management.

Clause 6 — Planning

ID	Coverage	Evidence	Gap	Notes
ISO9001-2015-6.1.1-01	🟡 Partial	QHSE-MAN-001 QHSE-PRO-001 [GOV-POL-001 §Policy Commitments](/wms/GOV-POL-001#sPolicy Commitments) GOV-POL-021	🟠 High	Quality-specific risk assessment process may be absent. QHSE-PRO-001 is safety-focused; need either a quality risk procedure or explicit QMS risk treatment in manual.
ISO9001-2015-6.1.2-01	🟡 Partial	QHSE-MAN-001 §‘6.1’ GOV-POL-021	🟠 High	Quality risk register with actions to address risks/opportunities, integrated into QMS processes, evaluated for effectiveness.
ISO9001-2015-6.1.2-02	🟡 Partial	QHSE-MAN-001 §‘6.1’ GOV-POL-021	🟠 High	Quality risk register with actions to address risks/opportunities, integrated into QMS processes, evaluated for effectiveness.
ISO9001-2015-6.2.1-01	✅ Full	QHSE-MAN-001 §‘6.2’
ISO9001-2015-6.2.1-02	🟡 Partial	QHSE-MAN-001 §‘6.2’	🟡 Medium	Confirm manual contains SMART quality objectives at relevant functions/levels, consistent with quality policy, measurable, with communication and update protocols.
ISO9001-2015-6.2.1-03	✅ Full	QHSE-MAN-001 §‘6.2’
ISO9001-2015-6.2.2-01	🟡 Partial	QHSE-MAN-001 §‘6.2’	🟡 Medium
ISO9001-2015-6.3-01	✅ Full	QHSE-MAN-001 GOV-PRO-002
ISO9001-2015-6.3-02	🟡 Partial	QHSE-MAN-001 GOV-PRO-002	🟡 Medium	Change management for QMS itself (beyond documents) — new services, reorganisations, system changes.

Clause 7 — Support

ID	Coverage	Evidence	Gap	Notes
ISO9001-2015-7.1.1-01	✅ Full	QHSE-MAN-001 §‘7.1’
ISO9001-2015-7.1.1-02	🟡 Partial	QHSE-MAN-001 §‘7.1’	🟢 Low
ISO9001-2015-7.1.2-01	✅ Full	QHSE-MAN-001 §‘7.1’
ISO9001-2015-7.1.3-01	🟡 Partial	QHSE-MAN-001 §‘7.1’	🟢 Low	Infrastructure management — facilities, equipment, ICT. Manual reference; verify detail.
ISO9001-2015-7.1.4-01	🟡 Partial	QHSE-MAN-001 §‘7.1’ [GOV-POL-010 §Organisational Context](/wms/GOV-POL-010#sOrganisational Context)	🟢 Low
ISO9001-2015-7.1.5.1-01	✅ Full	QHSE-MAN-001 §‘9.2’
ISO9001-2015-7.1.5.1-02	✅ Full	QHSE-MAN-001 §‘9.2’
ISO9001-2015-7.1.5.1-03	✅ Full	QHSE-MAN-001 §‘9.2’
ISO9001-2015-7.1.5.2-01	🔴 Gap	—	🟢 Low	Manual silent on measurement traceability. Low applicability — where Westlink relies on measurements (mass, dimension for NHVR, fuel quantity, strapping tension), these are typically taken on externally calibrated equipment. Document the approach or exclude under cl 4.3.
ISO9001-2015-7.1.5.2-02	🔴 Gap	—	🟢 Low	Manual silent on assessing validity of prior measurement results when equipment found unfit. See 7.1.5.2-01 rationale.
ISO9001-2015-7.1.6-01	🟡 Partial	QHSE-MAN-001 §‘4.1’	🟢 Low	Organisational knowledge capture — lessons learned, knowledge management.
ISO9001-2015-7.1.6-02	🔴 Gap	—	🟡 Medium	Manual does not describe how organisational knowledge is maintained or made available. Succession planning noted as a context issue (§4.1.2) but no maintenance system. Add organisational knowledge clause to Manual or supporting procedure.
ISO9001-2015-7.1.6-03	🔴 Gap	—	🟡 Medium	Manual silent on considering current knowledge against changing needs and trends, and on acquiring/accessing additional knowledge.
ISO9001-2015-7.2-01	✅ Full	QHSE-MAN-001 [GOV-POL-001 §Policy Commitments](/wms/GOV-POL-001#sPolicy Commitments) [GOV-POL-013 §Policy Commitments](/wms/GOV-POL-013#sPolicy Commitments) [GOV-POL-009 §Policy Commitments](/wms/GOV-POL-009#sPolicy Commitments) [GOV-POL-010 §Policy Commitments](/wms/GOV-POL-010#sPolicy Commitments) [HR-GDL-003 §‘Training Needs Analysis / Competency Framework / Records’](/wms/HR-GDL-003#s’Training Needs Analysis / Competency Framework / Records’)
ISO9001-2015-7.3-01	✅ Full	QHSE-MAN-001 GOV-POL-016 [GOV-POL-001 §Policy Commitments](/wms/GOV-POL-001#sPolicy Commitments) [HR-GDL-003 §‘Competency Framework / Continuous Improvement’](/wms/HR-GDL-003#s’Competency Framework / Continuous Improvement’)
ISO9001-2015-7.4-01	✅ Full	QHSE-MAN-001 §‘7.4’ GOV-POL-013 §Review GOV-POL-009 §Review GOV-POL-010 §Review GOV-POL-019 §Review GOV-POL-012 §Review [GOV-POL-018 §Policy Commitments](/wms/GOV-POL-018#sPolicy Commitments) GOV-POL-015 §Review GOV-POL-016 §Scope
ISO9001-2015-7.5.1-01	✅ Full	GOV-PRO-002 §3 QHSE-MAN-001 [GOV-POL-019 §Policy Commitments](/wms/GOV-POL-019#sPolicy Commitments)
ISO9001-2015-7.5.2-01	✅ Full	GOV-PRO-002 §4 GOV-STD-001
ISO9001-2015-7.5.3.1-01	✅ Full	GOV-PRO-002 §5 GOV-STD-001 [GOV-POL-018 §Policy Commitments](/wms/GOV-POL-018#sPolicy Commitments)
ISO9001-2015-7.5.3.2-01	🟡 Partial	GOV-PRO-002 §5-7 GOV-SCH-001 [GOV-POL-018 §Policy Commitments](/wms/GOV-POL-018#sPolicy Commitments) [TEC-PRO-001 §‘Records and Retention’](/wms/TEC-PRO-001#s’Records and Retention’) [QHSE-PRO-013 §‘Records & Systems of Record / Appendix A’](/wms/QHSE-PRO-013#s’Records & Systems of Record / Appendix A’)	🟢 Low	Per pilot: verify GOV-PRO-002 explicitly enumerates all four activities (a-d) and handles external-origin documents.
ISO9001-2015-7.5.3.2-02	✅ Full	GOV-PRO-002 §5-7 GOV-SCH-001 [TEC-PRO-001 §‘Records and Retention’](/wms/TEC-PRO-001#s’Records and Retention’)
ISO9001-2015-7.5.3.2-03	🟡 Partial	GOV-PRO-002 §5-7 GOV-SCH-001	🟢 Low	Per pilot: verify GOV-PRO-002 explicitly enumerates all four activities (a-d) and handles external-origin documents.

Clause 8 — Operation

ID	Coverage	Evidence	Gap	Notes
ISO9001-2015-8.1-01	✅ Full	QHSE-MAN-001 §‘8.1’ [QHSE-PRO-013 §‘Treatment Planning / Change & Non-Conformance’](/wms/QHSE-PRO-013#s’Treatment Planning / Change & Non-Conformance’) [OPS-MAN-002 §‘Chartering Process’](/wms/OPS-MAN-002#s’Chartering Process’)
ISO9001-2015-8.1-02	🟡 Partial	QHSE-MAN-001 §‘8.1’	🟡 Medium	Operational Planning implies output suitability through risk-proportionate controls, but the obligation is not stated explicitly.
ISO9001-2015-8.1-03	✅ Full	QHSE-MAN-001 §‘6.3’
ISO9001-2015-8.1-04	✅ Full	QHSE-MAN-001 §‘8.3’
ISO9001-2015-8.2.1-01	🟡 Partial	COM-DOC-001 COM-DOC-002 [BD-GDL-002 §‘Sales Process Stages 1-3 / Marketing’](/wms/BD-GDL-002#s’Sales Process Stages 1-3 / Marketing’)	🟡 Medium	Customer communication procedure — enquiries, contracts, feedback, property handling, emergencies.
ISO9001-2015-8.2.2-01	🟡 Partial	COM-DOC-001 COM-DOC-002 [BD-GDL-002 §‘Lead Qualification / Opportunity’](/wms/BD-GDL-002#s’Lead Qualification / Opportunity’)	🟡 Medium
ISO9001-2015-8.2.3.1-01	🟡 Partial	COM-DOC-001 COM-DOC-002 COM-PRO-002	🟡 Medium	Review of requirements for products/services — COM-PRO-002 maps the tender/execution-phase legal and insurance review (CEO GO/NO-GO); residual gap: order confirmation and change control procedure.
ISO9001-2015-8.2.3.1-02	🟡 Partial	COM-DOC-001 COM-DOC-002 COM-PRO-002 [BD-GDL-002 §‘Opportunity / Close’](/wms/BD-GDL-002#s’Opportunity / Close’)	🟡 Medium	Review of requirements for products/services — COM-PRO-002 maps the tender/execution-phase legal and insurance review (CEO GO/NO-GO); residual gap: order confirmation and change control procedure.
ISO9001-2015-8.2.3.1-03	✅ Full	COM-DOC-001 COM-DOC-002 COM-PRO-002
ISO9001-2015-8.2.3.1-04	✅ Full	COM-DOC-001 COM-DOC-002 COM-PRO-002
ISO9001-2015-8.2.3.2-01	🟡 Partial	COM-DOC-001 COM-DOC-002	🟡 Medium	Review of requirements for products/services — tender review, order confirmation, change control procedure gap.
ISO9001-2015-8.2.4-01	🟡 Partial	COM-DOC-001 COM-DOC-002	🟡 Medium
ISO9001-2015-8.3.1-01	✅ Full	[OPS-PRO-004 §Design Process and Planning](/wms/OPS-PRO-004#sDesign Process and Planning)
ISO9001-2015-8.3.2-01	✅ Full	[OPS-PRO-004 §Design Process and Planning](/wms/OPS-PRO-004#sDesign Process and Planning)
ISO9001-2015-8.3.3-01	✅ Full	[OPS-PRO-004 §Design Inputs](/wms/OPS-PRO-004#sDesign Inputs)
ISO9001-2015-8.3.3-02	✅ Full	[OPS-PRO-004 §Design Inputs](/wms/OPS-PRO-004#sDesign Inputs)
ISO9001-2015-8.3.3-03	✅ Full	[OPS-PRO-004 §Design Inputs](/wms/OPS-PRO-004#sDesign Inputs)
ISO9001-2015-8.3.3-04	✅ Full	[OPS-PRO-004 §Design Inputs](/wms/OPS-PRO-004#sDesign Inputs)
ISO9001-2015-8.3.3-05	✅ Full	[OPS-PRO-004 §Design Inputs](/wms/OPS-PRO-004#sDesign Inputs)
ISO9001-2015-8.3.4-01	✅ Full	[OPS-PRO-004 §Design Controls — Review, Verification and Validation](/wms/OPS-PRO-004#sDesign Controls — Review, Verification and Validation)
ISO9001-2015-8.3.5-01	✅ Full	[OPS-PRO-004 §Design Outputs](/wms/OPS-PRO-004#sDesign Outputs)
ISO9001-2015-8.3.5-02	✅ Full	[OPS-PRO-004 §Design Outputs](/wms/OPS-PRO-004#sDesign Outputs)
ISO9001-2015-8.3.6-01	✅ Full	[OPS-PRO-004 §Design and Development Changes](/wms/OPS-PRO-004#sDesign and Development Changes)
ISO9001-2015-8.3.6-02	✅ Full	[OPS-PRO-004 §Design and Development Changes](/wms/OPS-PRO-004#sDesign and Development Changes)
ISO9001-2015-8.4.1-01	✅ Full	GOV-POL-013 QHSE-MAN-001 [GOV-POL-001 §Policy Commitments](/wms/GOV-POL-001#sPolicy Commitments) QHSE-PRO-002 §‘6’ [QHSE-PRO-013 §‘Key Principles / Procurement’](/wms/QHSE-PRO-013#s’Key Principles / Procurement’) [OPS-MAN-002 §‘Chartering Process (Phase 1-3)’](/wms/OPS-MAN-002#s’Chartering Process (Phase 1-3)‘)
ISO9001-2015-8.4.1-02	🟡 Partial	GOV-POL-013 QHSE-MAN-001 QHSE-PRO-002 §‘6.1’ GOV-PRO-003 GOV-PRO-005	🟡 Medium	Control determination for external providers is documented in the live GOV-PRO-003/005 prequalification processes (Major/Minor control tiers) and QHSE-PRO-002 §6.1. Residual: the comprehensive QHSE-PRO-002 Supplier & Subcontractor Management Procedure (deeper monitoring/re-evaluation) is pending CEO approval.
ISO9001-2015-8.4.1-03	✅ Full	GOV-POL-013 QHSE-MAN-001 QHSE-POL-001 §Responsibilities QHSE-PRO-002 §‘6.2’ [QHSE-GDL-001 §‘Prequalification / Compliance Monitoring’](/wms/QHSE-GDL-001#s’Prequalification / Compliance Monitoring’)
ISO9001-2015-8.4.1-04	✅ Full	GOV-POL-013 QHSE-MAN-001 [QHSE-PRO-002 §‘6.5, 6.7’](/wms/QHSE-PRO-002#s’6.5, 6.7’)
ISO9001-2015-8.4.2-01	✅ Full	GOV-POL-013 QHSE-MAN-001 [QHSE-PRO-002 §‘6.2, 6.5’](/wms/QHSE-PRO-002#s’6.2, 6.5’) GOV-PRO-003
ISO9001-2015-8.4.2-02	🟡 Partial	GOV-POL-013 QHSE-MAN-001 QHSE-PRO-002 §‘6.5’ GOV-PRO-003	🟡 Medium	Definition of controls over providers/outputs and verification activity is documented in the live GOV-PRO-003 (Assessment Report, approval gate, Scheduled Periodic Review) and QHSE-PRO-002 §6.5. Residual: comprehensive QHSE-PRO-002 procedure pending CEO approval.
ISO9001-2015-8.4.3-01	🟡 Partial	[QHSE-PRO-002 §‘6.5, 6.7’](/wms/QHSE-PRO-002#s’6.5, 6.7’)	🟠 High	Supplier/subcontractor management procedure gap — criteria, evaluation, re-evaluation, monitoring. Flagged in JOSCAR gap analysis (Q58, Q61, Q64).
ISO9001-2015-8.4.3-02	🟡 Partial	GOV-POL-013 [QHSE-PRO-002 §‘6.7, 6.9’](/wms/QHSE-PRO-002#s’6.7, 6.9’)	🟠 High	Supplier/subcontractor management procedure gap — criteria, evaluation, re-evaluation, monitoring. Flagged in JOSCAR gap analysis (Q58, Q61, Q64).
ISO9001-2015-8.5.1-01	✅ Full	QHSE-MAN-001 §‘8.1’
ISO9001-2015-8.5.1-02	🟡 Partial	QHSE-MAN-001 §‘8.5’	🟠 High	Service delivery procedure — controlled conditions, resources, monitoring, competent personnel, infrastructure. Logistics operations procedure gap.
ISO9001-2015-8.5.2-01	✅ Full	QHSE-TPL-014 §§13 GOV-PRO-001
ISO9001-2015-8.5.2-02	🟡 Partial	QHSE-TPL-014 §§11.2	🟡 Medium	Monitoring/measurement status of outputs documented at project level via QHSE-TPL-014 PQMP §11.2 (inspection on receipt / prior to acceptance). Residual: not described at Manual level — inspection-on-receipt, in-transit condition checks and delivery verification markers not yet in QHSE-MAN-001.
ISO9001-2015-8.5.2-03	🟡 Partial	QHSE-TPL-014 §§13	🟡 Medium	Unique identification where traceability is required, and retention of documented information, documented at project level via QHSE-TPL-014 PQMP §13. Residual: QHSE-MAN-001 does not yet cross-reference; Defence freight / DG / consignment traceability remains client-contract-driven at project level.
ISO9001-2015-8.5.3-01	🟡 Partial	QHSE-TPL-014 §§13.1	🟡 Medium	Care of customer property documented at project level via QHSE-TPL-014 PQMP §13.1. Residual: the system Manual (QHSE-MAN-001) does not yet describe customer-property care — should cross-reference the PQMP given custody/transport of customer cargo is core 3PL business.
ISO9001-2015-8.5.3-02	🟡 Partial	QHSE-TPL-014 §§13.1	🟡 Medium	Identify/verify/protect/safeguard of customer property documented at project level via QHSE-TPL-014 PQMP §13.1. Residual: not yet reflected in QHSE-MAN-001 or the policy suite at system level.
ISO9001-2015-8.5.3-03	🟡 Partial	QHSE-TPL-014 §§13.1	🟡 Medium	Reporting of lost/damaged/unsuitable customer property and retention of documented information is described in QHSE-TPL-014 PQMP §13.1. Residual: operational practice not yet governed at QHSE-MAN-001 / system level.
ISO9001-2015-8.5.4-01	🟡 Partial	QHSE-TPL-014 §§13.2	🟡 Medium	Preservation of outputs documented at project level via QHSE-TPL-014 PQMP §13.2 (handling, packaging, storage, transport, protection). Residual: not yet described at QHSE-MAN-001 level for warehousing / rigging / marine and road transport damage prevention.
ISO9001-2015-8.5.5-01	🔴 Gap	—	🟡 Medium	Manual silent on meeting post-delivery requirements (warranty, contractual obligations, maintenance, disposal). Less acute for a service company than a manufacturer but defence and heavy-haulage contracts often impose post-delivery obligations.
ISO9001-2015-8.5.5-02	🔴 Gap	—	🟡 Medium	Manual silent on determining extent of post-delivery activities (statutory/regulatory, consequences, nature/use/intended lifetime, customer requirements, customer feedback).
ISO9001-2015-8.5.6-01	🟡 Partial	QHSE-MAN-001	🟢 Low
ISO9001-2015-8.5.6-02	🟡 Partial	QHSE-MAN-001	🟢 Low
ISO9001-2015-8.6-01	✅ Full	[QHSE-TPL-014 §§11.2, §16](/wms/QHSE-TPL-014#s§11.2, §16) GOV-PRO-001
ISO9001-2015-8.6-02	🟡 Partial	[QHSE-TPL-014 §§2.1, §11.2](/wms/QHSE-TPL-014#s§2.1, §11.2) GOV-PRO-001	🟡 Medium	Authority-based release partly documented via QHSE-TPL-014 PQMP §2.1/§11.2 (PM/PQM authority; acceptance before release). Residual: an explicit ‘release shall not proceed until planned arrangements complete’ control is not defined at QHSE-MAN-001 level.
ISO9001-2015-8.6-03	🟡 Partial	[QHSE-TPL-014 §§12.1, §13](/wms/QHSE-TPL-014#s§12.1, §13)	🟡 Medium	Retention of release documentation partly covered via QHSE-TPL-014 PQMP §12.1/§13. Residual: PoD and handover records exist operationally but are not yet governed by Manual-level (QHSE-MAN-001) control specific to release of services.
ISO9001-2015-8.6-04	🟡 Partial	[QHSE-TPL-014 §§2.1, §11.2](/wms/QHSE-TPL-014#s§2.1, §11.2)	🟡 Medium	Release records (conformity evidence + traceability to the authorising person) partly covered via QHSE-TPL-014 PQMP §2.1/§11.2. Residual: a structured release record explicitly capturing conformity-with-acceptance-criteria and the releasing person is not yet mandated at QHSE-MAN-001 level — remains a residual audit-finding risk until formalised.
ISO9001-2015-8.7.1-01	✅ Full	QHSE-PRO-001 QHSE-MAN-001 QHSE-PRO-009
ISO9001-2015-8.7.1-02	✅ Full	QHSE-PRO-001 QHSE-MAN-001 QHSE-PRO-009
ISO9001-2015-8.7.1-03	✅ Full	QHSE-PRO-001 QHSE-MAN-001 QHSE-PRO-009
ISO9001-2015-8.7.1-04	✅ Full	QHSE-PRO-001 QHSE-MAN-001 QHSE-PRO-009
ISO9001-2015-8.7.1-05	✅ Full	QHSE-PRO-001 QHSE-MAN-001 QHSE-PRO-009
ISO9001-2015-8.7.2-01	✅ Full	QHSE-PRO-001 QHSE-MAN-001 QHSE-PRO-009

Clause 9 — Performance evaluation

ID	Coverage	Evidence	Gap	Notes
ISO9001-2015-9.1.1-01	✅ Full	QHSE-MAN-001 §‘9.1’ [GOV-POL-010 §Policy Commitments](/wms/GOV-POL-010#sPolicy Commitments)
ISO9001-2015-9.1.1-02	✅ Full	QHSE-MAN-001 §‘9.4’
ISO9001-2015-9.1.1-03	✅ Full	QHSE-MAN-001 §‘9.4’
ISO9001-2015-9.1.2-01	✅ Full	QHSE-MAN-001 §‘9.2’
ISO9001-2015-9.1.2-02	✅ Full	QHSE-MAN-001 §‘9.2’
ISO9001-2015-9.1.3-01	🟡 Partial	QHSE-MAN-001 §‘9.4’	🟡 Medium	Analysis and evaluation of data — trending, decision-making inputs.
ISO9001-2015-9.1.3-02	🟡 Partial	QHSE-MAN-001 §‘9.4’	🟡 Medium	Analysis and evaluation of data — trending, decision-making inputs.
ISO9001-2015-9.2.1-01	✅ Full	QHSE-MAN-001 §‘9.3’
ISO9001-2015-9.2.2-01	✅ Full	QHSE-MAN-001 §‘9.3’
ISO9001-2015-9.3.1-01	✅ Full	QHSE-MAN-001 §‘9.4’ GOV-POL-001 §Review GOV-POL-013 §Review GOV-POL-009 §Review GOV-POL-010 §Review GOV-POL-012 §Review GOV-POL-019 §Review GOV-POL-018 §Review GOV-POL-015 §Review GOV-POL-016 §Review
ISO9001-2015-9.3.2-01	✅ Full	QHSE-MAN-001 §9.4.1
ISO9001-2015-9.3.3-01	✅ Full	QHSE-MAN-001 §9.4.2
ISO9001-2015-9.3.3-02	✅ Full	QHSE-MAN-001 §‘9.4’

Clause 10 — Improvement

ID	Coverage	Evidence	Gap
ISO9001-2015-10.1-01	✅ Full	QHSE-MAN-001 §‘10.3’
ISO9001-2015-10.1-02	🟡 Partial	QHSE-MAN-001 §‘10.3’	🟢 Low
ISO9001-2015-10.2.1-01	✅ Full	QHSE-PRO-001 QHSE-MAN-001 [GOV-POL-011 §Policy Commitments](/wms/GOV-POL-011#sPolicy Commitments) [GOV-POL-018 §Policy Commitments](/wms/GOV-POL-018#sPolicy Commitments) QHSE-PRO-009 [HR-PRO-003 §‘Possible outcomes’](/wms/HR-PRO-003#s’Possible outcomes’)
ISO9001-2015-10.2.1-02	✅ Full	QHSE-PRO-001 QHSE-MAN-001 QHSE-PRO-009
ISO9001-2015-10.2.2-01	✅ Full	QHSE-PRO-001 QHSE-MAN-001 QHSE-PRO-009
ISO9001-2015-10.3-01	✅ Full	QHSE-MAN-001 §‘10.3’
ISO9001-2015-10.3-02	🟡 Partial	QHSE-MAN-001 §‘10.3’	🟢 Low

Informative references

Shall-statements appearing in the Introduction and informative annexes. Captured for context; not counted as requirements.

Clause	Text	Refers to
Introduction	In this International Standard, the following verbal forms are used: — “shall” indicates a requirement; — “should” indicates a recommendation; — “may” indicates a permission; — “can” indicates a possibility or a capability.
Annex A (informative)	Although 6.1 specifies that the organization shall plan actions to address risks, there is no requirement for formal methods for risk management or a documented risk management process.	6.1
Annex A (informative)	Where this International Standard refers to “information” rather than “documented information” (e.g. in 4.1 : “The organization shall monitor and review the information about these external and internal issues”), there is no requirement that this information is to be documented.	4.1

Rendered from frontmatter by scripts/render_compliance.py. Source extraction: scripts/extract_iso9001_requirements.py. Evidence population: scripts/populate_iso9001_evidence.py. Validate: scripts/compliance_validate.py.